Medical Office Receptionist

Lifemark Health Group; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading healthcare provider in Calgary seeks a Medical Office Receptionist to enhance patient experience through excellent administrative support. The role involves managing patient intake, scheduling appointments, and providing top-notch customer service in a dynamic clinic environment. Ideal candidates will possess strong organizational and communication skills, with a commitment to fostering a welcoming atmosphere for patients and staff alike.

Qualifications

• Excellent customer service skills and telephone etiquette.
• Strong organizational skills with the ability to prioritize and multitask.

Responsibilities

• Answer telephone calls, greet patients and visitors.
• Coordinate scheduling of patient appointments and maintain medical records.
• Collect payments at the time of service.

Skills

Customer Service

Organizational Skills

Communication

Education

High School Diploma

Job description

Join to apply for the Medical Office Receptionist role at Lifemark Health Group.

Administrative Receptionist – Lifemark Health Group - Calgary

The Administrative Receptionist is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Administrative Receptionist handles all aspects of patient intake, data entry, answering phones, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate detailed and accurate intake of information during patients' first visit and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to ensure accuracy.
• Coordinate scheduling of patient appointments and maintain medical records.
• Collect payments at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages and process incoming and outgoing mail, emails, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• Strong organizational skills with the ability to prioritize and multitask.
• Excellent verbal/written communication and interpersonal skills.
• Proficient computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a Physiotherapy clinic is an asset.

Inclusion and Accommodation

We are committed to creating an inclusive environment and promoting equal employment opportunities for all applicants, including Indigenous peoples, newcomers to Canada, women, and visible minorities. Accommodations are available upon request for all candidates during the recruitment process. Please email us at [e-mail].

Visit and apply today at www.lifemark.ca/careers.