Medical Office Receptionist

Lifemark; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading health group in Calgary is seeking an Administrative Receptionist to enhance customer relations and provide administrative support. The role involves patient intake, scheduling, data entry, and ensuring excellent service. Join a team committed to inclusivity and support.

Qualifications

• Experience in a physiotherapy clinic is an asset.

Responsibilities

• Answer calls, greet patients, and provide excellent customer service.
• Schedule patient appointments and maintain medical records.
• Complete data entry and billing tasks.

Skills

Customer Service

Organizational Skills

Communication

Data Entry

Education

High School Diploma

Job description

Administrative Receptionist – Lifemark Health Group - Calgary

The Administrative Receptionist is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Administrative Receptionist handles all aspects of patient intake, data entry, answering phones, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate detailed and accurate intake of information during the patient's first visit and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to ensure accuracy and completeness.
• Schedule patient appointments and maintain medical records.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing tasks.
• Coordinate courier packages (incoming and outgoing) and process emails, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• Strong organizational skills with the ability to prioritize and multitask.
• Excellent verbal and written communication skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a physiotherapy clinic is an asset.

Inclusion

We are committed to creating an inclusive environment where individuals from all backgrounds can thrive. Lifemark promotes equal employment opportunities for all applicants, including those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for candidates participating in any stage of the recruitment process. Please email us at [e-mail].

Visit and Apply Today!

Visit www.lifemark.ca/careers to learn more and apply.