Medical Office Manager

Restore Medical Clinics; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

An up-and-coming medical complex seeks a dynamic Medical Office Manager to lead operations and enhance patient care. This role involves coordinating medical services, managing patient inquiries, and ensuring compliance with healthcare regulations. The ideal candidate will be fluent in both French and English, possess strong leadership and organizational skills, and have a background in healthcare management. Join a fast-paced environment where your contributions will directly impact patient satisfaction and clinic efficiency. If you are passionate about healthcare and ready to take on a managerial role, this opportunity is perfect for you.

Qualifications

• Experience in healthcare or medical fields is essential.
• Strong leadership and organizational skills are required.

Responsibilities

• Coordinate patient scheduling, billing, and medical records management.
• Ensure compliance with healthcare regulations and maintain office efficiency.

Skills

Bilingual (French and English)

Leadership

Organizational Skills

Communication Skills

Judgment and Discretion

Education

Associates or Bachelors in Business Administration

Medical Administrative Assistant Certificate

Basic Medical Terminology Certificate

Tools

TELUS PS Suite

QuickBooks

EMR Software

Job description

Join to apply for the Medical Office Manager role at Restore Medical Clinics

Job Description

We are seeking a Medical Office Manager to become a part of our team! You will coordinate medical and health services in our clinic.

Responsibilities:

• Respond and ensure that patient inquiries and complaints are handled in an appropriate, timely, and satisfactory manner
• Maintain and build positive relations with referring healthcare providers, hospital liaisons, and patients
• Perform patient scheduling, inter-clinic communication, registration, medical records, billing and collection, and cash posting
• Complete patient billing using EMR
• Handle telephone calls
• Data entry and processing for the physician’s and corporate accounts
• Develop, implement and maintain office policies and procedures
• Maintain office services by organizing office operations and procedures; preparing payroll if required; reviewing and approving supply requisitions if required
• Communicate with technical support for EMR
• Ensure compliance with current healthcare regulations, medical laws, and ethics
• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
• Other duties as assigned

Qualifications:

• Previous experience in healthcare or other medical fields
• Must be fluently bilingual in French and English both written and spoken. An understanding of other languages is an asset
• Experience in a managerial role
• Experience with TELUS PS Suite
• Strong leadership qualities
• Strong organizational skills
• Excellent written and verbal communications skills
• Knowledge of business and accounting processes usually obtained from an Associates or Bachelors degree in Business Administration, Accounting, or Health Care Administration is an asset
• Certifications, such as the Certified Medical Secretary (CMS) designation from the Ontario Medical Secretaries Association – Health Care Associates (OMSA– HCA) or Medical Administrative Assistant Certificate are assets
• Knowledge of medical terminology or Basic Medical Terminology Certificate
• Ability to communicate effectively by telephone and in-person in an empathic and patient-centric manner
• Demonstration of good judgment with an ability to work independently in a time-efficient manner
• Computer skills, including proficiency in word processing, spreadsheet programs, appointment scheduling, QuickBooks, and ability to master practice management software
• Ability to apply discretion with confidential information
• Working knowledge of OHIP codes and billing as well as the ability to accurately bill and reconcile
• Candidates are required to be legally entitled to work in Canada to apply to this position

Assets:

• Valid Standard First Aid and CPR (Level C)
• Experience working with a culturally diverse clientele
• Ability to speak other languages is a plus

Company Description:
Restore Medical Clinics is centrally located at 786 Bronson Avenue (at Carling) in Ottawa. We are an up-and-coming, fast-paced multidisciplinary medical complex.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Health Care Provider

Industries

Hospitals and Health Care