Medical Office Assistant-TH

Intello Technologies Inc.; Vancouver; On-site; CAD 42,000 - 77,000; Full time

Benefits offered by this job

Total rewards package

Hybrid/in-office flexibility

Pension and share purchase programs

Community involvement

Career growth & learning

Job summary

TELUS Health in Vancouver is seeking a customer-focused clinic receptionist to manage high-volume calls, schedule appointments, and provide detailed information about services. The role emphasizes patient confidentiality and smooth front-desk operations in a busy imaging clinic.

The position offers full-time hours, in-person work, and a compensation package with opportunities for growth within the TELUS Health network. Some Saturday shifts may be required to meet patient needs.

Qualifications

• 2-3 years of experience working in a clinic setting.
• Outstanding communication skills with a professional demeanor.
• Dynamic and enthusiastic personality that energizes team environments.
• Proven ability to be a motivated team player who drives results.
• Expert at multi-tasking with strong prioritization and coordination abilities.

Responsibilities

• Manage high-volume incoming calls efficiently, ensuring prompt and professional customer service
• Coordinate and optimize appointment scheduling, balancing patient needs with provider availability
• Deliver comprehensive information about services, demonstrating in-depth knowledge of the organization's offerings
• Maintain and update patient records with meticulous attention to detail, ensuring data accuracy and confidentiality
• Implement and maintain efficient front-desk procedures, including patient reception and greeting, to enhance overall patient experience and operational effectiveness
• Process and track referrals, liaising effectively between patients, providers, and external healthcare facilities

Skills

Communication skills

Professional demeanor

Team player

Multi-tasking

Prioritization

Data confidentiality

Client-focused mindset

Accuro familiarity

Tools

Accuro

Job description

Select how often (in days) to receive an alert:

• Location:Suite 505 - 750 West Broadway, Vancouver BC Canada V5Z 1H4 (Please note that this is an in-person clinic position. Remote work is not available for this role.)


• Status:Full time (40 hours per week)


• Schedule: Monday to Friday, Clinic Hours 7:30 AM to 5:30 PM. Candidates must also be available for occasional Saturday shifts as required.

Our team and what we’ll accomplish together
Xray 505 (acquired by TELUS Health) is a medical imaging facility offering a comprehensive range of diagnostic services. As an accredited clinic, we specialize in personalized breast health care for women, providing advanced imaging technologies including diagnostic and screening mammography, tomosynthesis, breast ultrasound, and interventional procedures. Our services extend to general ultrasound examinations and X-Ray, ensuring a wide spectrum of medical imaging needs are met under one roof.
What you’ll do

• Manage high-volume incoming calls efficiently, ensuring prompt and professional customer service


• Coordinate and optimize appointment scheduling, balancing patient needs with provider availability


• Deliver comprehensive information about services, demonstrating in-depth knowledge of the organization's offerings


• Maintain and update patient records with meticulous attention to detail, ensuring data accuracy and confidentiality


• Implement and maintain efficient front-desk procedures, including patient reception and greeting, to enhance overall patient experience and operational effectiveness


• Process and track referrals, liaising effectively between patients, providers, and external healthcare facilities


• Handle communication flow by taking detailed messages and ensuring timely delivery to appropriate staff members


• Execute a wide range of administrative tasks, including document preparation, filing, and data entry, to support smooth office operations


• Maintain strict patient confidentiality and demonstrate professional discretion when handling sensitive medical records and patient information in accordance with privacy policies and regulations

Qualifications

What you bring

• 2-3 years of experience working in a clinic setting


• Outstanding communication skills with a professional demeanor


• Dynamic and enthusiastic personality that energizes team environments


• Proven ability to be a motivated team player who drives results


• Expert at multi-tasking with strong prioritization and coordination abilities


• Demonstrates grace under pressure and maintains composure in fast-paced situations


• Diplomatic approach to handling challenging scenarios with confidence


• Track record of delivering exceptional customer/patient service experiences


• Strong interpersonal skills with a client-focused mindset


• Experience with Accuro (not required but nice to have)

Salary Range: $20-$37

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family


• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements


• Generous company matched pension and share purchase programs


• Opportunity to give back to communities in which we work, live and serve


• Career growth and learning & development opportunitiestodevelop your skills


• And much more ...

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of your tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.