Medical Office Assistant Oshawa, ON

Kaizen Lab Inc.; Oshawa; On-site; CAD 32,000 - 42,000; Full time

Job summary

NeuPath Health is seeking an organized Medical Office Administrator to support one of its pain clinic locations. You will handle phones, greet patients, manage scheduling, and perform routine clerical work including data entry and word processing.

The role requires MOA training with at least two years of experience, strong computer skills, and familiarity with Telus PS Suite (EMR) as an asset. This fixed-term position offers on-site work with accommodations available on request.

Qualifications

• Graduate of Medical Office Administration program.
• Minimum 2 years of MOA experience.
• Strong knowledge of Word, Excel, and Email.
• Experience with Telus PS Suite (EMR) is an asset.
• Excellent written and verbal communication skills.
• Ability to understand and follow instructions and procedures.

Responsibilities

• Answers telephones, routes calls, takes messages, and provides general information.
• Greets and directs patients; answers routine inquiries; maintains a log of inquiries.
• Books appointments into the scheduling system for different treatments and patients.
• Schedules patient appointments, physician and nursing staff meetings, and conferences.
• Opens and routes mail; distributes correspondence to staff or Head Office.
• Performs routine typing; drafts basic correspondence; data entry and printing.
• Copies materials; manages copy machine; transmits faxes as needed.
• Maintains files, records, and documents.
• Ensures test results and risk assessments are entered within the week.
• Orders, stocks, and distributes office and medical supplies.
• May run routine errands for the clinic.
• Performs miscellaneous duties as assigned.

Skills

Word processing

Data entry

Computers (Word/Excel/Email)

Communication skills

Education

Graduate of Medical Office Administration program

Tools

Telus PS Suite (EMR)

Job description

WE ARE:

We are Canada's leading healthcare provider, delivering category‑leading treatment for chronic pain, as well as spinal injuries, sports‑related injuries, and concussions. We are a public company that owns 15 clinics across Canada dedicated to providing holistic treatment plans leveraging technology, data‑driven insights, and delivering interdisciplinary care. At NeuPath, we are focused on empowering people to live their best lives. Our leadership team is forward‑thinking, with an entrepreneurial spirit and a commitment to education and development.

Role Overview:

Performs a range of basic office support activities for the pain clinic, such as answering phones and directing calls, greeting and directing visitors, answering questions, and performing routine clerical, data entry, and/or word processing work as assigned.

You Will:

• Answers telephones, routes calls, takes messages, and provides general information; greets and directs patients; answers routine inquiries; maintains a log of inquiries as required.
• Books appointments into the scheduling system using the appropriate process for differing treatments and patients.
• Schedules or assists in scheduling patient appointments, physician and nursing staff, meetings, and/or conferences, as appropriate to the position.
• Opens and routes incoming mail; distributes correspondence and other material to clinic staff or Head Office.
• Performs a variety of routine typing assignments as appropriate to the position; may operate a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials; types and mails form letters.
• Copies and/or duplicates materials as requested; may oversee the day‑to‑day operation of the copy machine; may prepare and transmit facsimiles for the unit.
• Establishes, maintains, processes, and/or updates files, records, and/or other documents.
• Ensures test results and risk assessments are entered into the system within the week received. (UDT, ORT)
• May perform specialized services of a routine clerical/administrative nature in strict accordance with established procedural guidelines, as appropriate to the position. One example would be to process dictated notes from physicians per policy with the provider and file all consult notes into patient charts.
• Orders, stocks, and distributes office and medical supplies.
• May run various routine errands, as required, for the clinic.
• Performs miscellaneous job‑related duties as assigned.

YOU HAVE:

• Minimum education: Graduate of Medical Office Administration program
• Minimum 2 years of MOA experience
• Strong knowledge and use of Computers (Word, Excel, Email)
• Previous Experience with Telus PS Suite (EMR) is considered an asset
• Strong word processing and/or data entry skills
• Excellent written and verbal communication skills
• Ability to understand and follow specific instructions and procedures

6 month fixed-term

NeuPath Health welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.