Medical Office Assistant (MOA) - Urgent and Primary Care Centre (UPCC)

Vancouver Coastal Health; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

Vancouver Coastal Health (VCH) is hiring a Medical Office Assistant to provide registration and clerical support in the Vancouver City Centre Urgent and Primary Care Centre. You will work in a team-based care environment, supporting the Primary Care Clinic and Community of Care services, with duties including scheduling, record-keeping and patient flow management.

The role requires completion of a MOA program or equivalent, Grade 12, and at least one year of related experience.

Qualifications

• Grade 12, graduation from a Medical Office Assistant program, one (1) year of recent, related clinical medical office support experience, or an equivalent combination of education, training and experience.
• Proficient knowledge of clinical policies, procedures and objectives.
• Strong written and verbal communication abilities.
• Ability to work effectively within a team and independently.

Responsibilities

• Perform registration and clerical support functions for the Primary Care Clinic.
• Support the UPCC team within the Community of Care and care delivery model.
• Assist with scheduling, file management and patient flow as part of the clinic team.

Skills

Clinical policies

Community resources

Office procedures

Business writing

Medical terminology

Record medical results

Emergency response

Typing speed

Customer service

Communication

Teamwork

Workload management

Interpersonal skills

Office software

Education

Grade 12 + MOA program or equivalent

Tools

Medical office software

Job description

Come work as a Medical Office Assistant (MOA) with Vancouver Coastal Health (VCH) at Vancouver City Centre Urgent and Primary Care Centre (UPCC)! Within a team based model of care and reporting to the Program Manager, the Medical Office Assistant performs registration and clerical support functions for the Primary Care Clinic which sees patients and families who require high priority care within 24 hours. Works in support of the local Community of Care (CoC) service delivery model, primary care network, and in accordance with VCH policies and procedures.

About Urgent And Primary Care Centres

Urgent and Primary Care Centres (UPCC) will provide care for people with unexpected, non-life-threatening conditions who need medical attention within 12-24 hours but who don't require a visit to the emergency department - this includes sprains, cuts and wounds, an infection, mild asthma attack and less serious child illness and injury. The multidisciplinary health care team will be staffed by general practitioners, nurse practitioners, registered nurses and social workers.

UPCCs are intended to be an additional service in the community, working in concert with all touch points for care to provide appropriate urgent services to patients, when and where they need it.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Thank you for your interest in Vancouver Coastal Health.

Education & Experience

• Grade 12, graduation from a Medical Office Assistant program, one (1) year of recent, related clinical medical office support experience, or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Demonstrated knowledge of clinical policies, procedures and objectives.
• Demonstrated knowledge of community resources and agencies.
• Demonstrated knowledge of office procedures.
• Business writing skills.
• Knowledge of medical terminology.
• Demonstrated ability to perform basic medical tests and accurately record results in medical files.
• Demonstrated ability to respond independently and effectively to emergent situation and effectively present health information to individuals.
• Demonstrated ability to keyboard 5,000 keystrokes per hour.
• Demonstrated customer service and communication skills.
• Physical ability to perform the duties of the position.
• Demonstrated ability to work independently and within a team.
• Demonstrated ability to prioritize and organize workload and meet deadlines.
• Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
• Demonstrated ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
• Demonstrated skill in using a variety of office equipment and computer software programs.