Program Assistant - Adult Day Centre

Vancouver Coastal Health; Vancouver; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Training opportunities

Wellness supports

Recognition programs

Staff discounts

Job summary

The Vancouver Coastal Health is seeking a Program Assistant to join the Adult Day Centre team at the Margaret Fulton Adult Day Care in North Vancouver, BC.

You will perform clerical and reception duties, answer calls, check in clients, confirm appointments, enter data, maintain client charts, and support team planning and quality improvement. Strong communication, typing, and computer skills are essential; a Criminal Records Review may be required.

Qualifications

• Grade 12 with two years' recent related experience or equivalent.
• Knowledge of general office procedures and data entry.
• Ability to communicate effectively in writing and speaking.

Responsibilities

• Perform clerical and reception duties; answer inquiries and direct callers.
• Greet and check in clients; confirm client appointments.
• Word process correspondence and transcribe/admin materials.
• Enter client information into databases and score questionnaires.
• Maintain client charts; sort and distribute mail.
• Support team planning and quality improvement activities.

Skills

Office procedures

Communication (oral/written)

Teamwork

Typing 50 wpm

Equipment operation

Interpersonal skills

Business correspondence

Time management

Computer literacy

Physical ability

Education

Grade 12 + 2 years related experience

Tools

Word processing

Spreadsheet

Database

Internet & email

Job description

Come work as a Program Assistant with Vancouver Coastal Health (VCH) on the Adult Day Centre team at the Margaret Fulton Adult Day Care in North Vancouver, BC.

Within the context of a client and family centered care model and in accordance with established vision and values of the organization, performs a variety of clerical and reception duties. Answers telephone inquiries, takes messages or directs callers to the appropriate person, greets and checks in clients and confirms client appointments. Word processes a variety of material such as correspondence and progress reports utilizing word processing or spreadsheet software, enters client information into database, scores client questionnaires according to established procedures, transcribes administrative and clinical correspondence, and collates statistical information. Maintains client charts as per established procedures, sorts and distributes incoming and outgoing mail, and engages in on-going team planning and quality improvement activities.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported.

We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Only short-listed applicants will be contacted for this posting.

Thank you for your interest in Vancouver Coastal Health.

Education & Experience

• Grade 12, plus two (2) years' recent related experience, or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Knowledge of general office procedures.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work independently and in cooperation with others.
• Ability to type 50 wpm.
• Ability to operate related equipment.
• Ability to deal effectively with others.
• Ability to compose business correspondence.
• Ability to organize and prioritize workload.
• Basic computer literacy to operate computerized client care information system and word processing, spreadsheet, database, Internet and e-mail software.
• Physical ability to perform the duties of the position.