Medical Office Assistant

WELL Health Technologies Corp; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare technology company is seeking a Medical Office Assistant at Bison Family Medical Clinic in Winnipeg. This full-time role involves a variety of clinical and administrative tasks to ensure smooth clinic operations. The ideal candidate will have experience with Accuro and the ability to thrive in a dynamic medical environment.

Qualifications

• Comfortable working in a fast-paced medical environment.
• Detail-oriented with strong organizational skills.
• Ability to handle sensitive situations professionally.

Responsibilities

• Ensure doctor's rooms are stocked and organized for patient appointments.
• Manage billing-related tasks including insurance claims.
• Assist with administrative duties and maintain patient confidentiality.

Skills

Experience working with Accuro

Ability to work collaboratively

Integrity

Willingness to take initiative

Job description

Entity : Bison Family Medical Clinic on Pembina

Position Title : Medical Office Assistant

Salary Range : $17-$19 CAD per hour

Job Class : Full Time

Work Location : 1686 Pembina Highway

About the Company :

WELL’s mission is to tech-enable healthcare providers. We do this by developing the best technologies, services, and support available, which ensures healthcare providers are empowered to positively impact patient outcomes. WELL’s comprehensive healthcare and digital platform includes extensive front and back-office management software applications that help physicians run and secure their practices. WELL’s solutions enable more than 42,000 healthcare providers between the US and Canada and power the largest owned and operated healthcare ecosystem in Canada with more than 220 clinics supporting primary care, specialized care, and diagnostic services. In the United States WELL’s solutions are focused on specialized markets such as the gastrointestinal market, women’s health, primary care, and mental health. WELL, is publicly traded on the Toronto Stock Exchange under the symbol “WELL” and on the OTC Exchange under the symbol “WHTCF”. To learn more about the Company, please visit : www.well.company.

Position Summary :

The Medical Office Assistant / Front Desk role at Bison Family Medical Clinic Inc. is a dynamic and integral position responsible for ensuring the smooth and efficient daily operations of the clinic. This role requires a proactive, detail-oriented, and organized individual who thrives in a fast-paced medical environment. The role involves a wide range of tasks, from preparing doctors’ rooms to assisting with administrative and clinical duties, contributing to the clinic's overall success.

What you will be doing :

Clinical Support :

• At the beginning of each day, ensure doctor's rooms are properly stocked, organized, and ready for patient appointments.
• Replenish inventory, including printer paper and other essentials, as needed.
• Ensure all computers and wall units are powered on and ready for use.
• Ensure clinic doors are open on time to welcome patients.
• After a doctor completes a procedure, immediately clean and sterilize instruments and equipment.
• Maintain a clean and organized office environment, including stocking doctor's rooms throughout the day and providing requested items.
• Provide translation services and chaperoning as needed to support doctors and patients.
• Utilize LEAP steps to address challenging customer situations and coworker interactions.

Doctor Support :

• Collaborate with front desk staff to manage referrals and requests for diagnostic imaging, ensuring timely submission.
• Manage all billing-related tasks, including insurance claims, WCB, APS's, and more. Organize and complete billing tasks promptly.
• Assist doctors in completing necessary billing-related documentation and promptly forward it to the appropriate personnel.
• Assist doctors in their daily tasks to ensure smooth workflow, including handling urgent tasks such as arranging CT scans for suspected cancer cases.
• Prioritize and complete all tasks promptly, ensuring work is well-organized and relevant.

Collaboration and Professionalism :

• Work closely with front desk staff, providing lunchtime coverage and ensuring seamless clinic operations.
• Assist with EKGs and Spirometry tests when front desk staff is busy.
• Assist in booking follow-up appointments for patients as directed by doctors.
• Interact professionally with patients, handling sensitive and challenging situations with empathy and respect.
• Maintain patient confidentiality and practice professionalism at all times.
• Collaborate with doctors, nurses, and fellow staff members to provide exceptional patient care and support.
• Delegate tasks when necessary and seek assistance when tasks become overwhelming.

Administrative Tasks :

• Handle prescription requests and manage sending prescriptions to pharmacies.
• Responsible for counting vaccines weekly and maintaining an accurate inventory list.
• Conduct regular inventory checks and place orders for necessary supplies as per the need.
• Daily pickup and drop-off of mail.
• Keep the samples closet organized and maintain clinic bulletin boards.
• Perform ad hoc duties as assigned by the supervisor, billing team, HR, or manager.

You have :

• Experience working with Accuro
• Ability to be aware of others’ perceptions and to use logic and reason to identify the strengths and weaknesses of alternative solutions
• Ability to bring others together
• Integrity
• Willingness to take initiative

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work by Great Place to Work Institute Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

Want Read more about us : https : / / stories.well.company /

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Medical Office Assistant • Winnipeg, Manitoba, Canada, R3T 2G2