Medical Office Assistant

Intello Technologies Inc.; Vaughan; On-site; CAD 46,000 - 68,000; Full time

Job summary

An established industry player in healthcare technology is seeking a dedicated individual to join their dynamic team. This role involves managing high-volume calls and coordinating appointments in a fast-paced medical imaging environment. You'll be at the forefront of delivering exceptional customer service and ensuring patient satisfaction. With a commitment to innovation and quality care, this position offers a unique opportunity to contribute to meaningful healthcare solutions while working alongside a passionate team. If you're ready to make a difference in patient care and thrive in a collaborative setting, this role is perfect for you.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth opportunities

Opportunity to give back to communities

Qualifications

• Outstanding communication skills with a professional demeanor.
• Proven ability to be a motivated team player who drives results.
• Expert at multi-tasking with strong prioritization and coordination abilities.

Responsibilities

• Manage high-volume incoming calls efficiently, ensuring prompt customer service.
• Coordinate and optimize appointment scheduling, balancing patient needs.
• Maintain and update patient records with meticulous attention to detail.

Skills

Communication Skills

Customer Service

Multi-tasking

Interpersonal Skills

Attention to Detail

Problem Solving

Tools

Accuro EMR

Job description

Select how often (in days) to receive an alert:

• Status: Permanent, Full time (40 hours per week)
• Schedule: Monday to Friday, 7:30 AM to 5:30 PM. Candidates must also be available for occasional Saturday shifts as required.

Our team and what we’ll accomplish together

Xray 505 (acquired by TELUS Health) is a state-of-the-art medical imaging facility offering a comprehensive range of diagnostic services. As an accredited clinic, we specialize in personalized breast health care for women, providing advanced imaging technologies including diagnostic and screening mammography, tomosynthesis, breast ultrasound, and interventional procedures. Our services extend to general ultrasound examinations and X-Ray, ensuring a wide spectrum of medical imaging needs are met under one roof.

Operating in a fast-paced, multifaceted environment, Xray 505 prides itself on delivering efficient and high-quality care. Our busy medical imaging office offers a unique work setting that combines cutting-edge technology with a commitment to exceptional patient service. As part of the TELUS Health family, we continue to uphold our reputation for excellence in medical imaging while benefiting from the resources and innovation of a leading healthcare technology company.

What you’ll do

• Manage high-volume incoming calls efficiently, ensuring prompt and professional customer service
• Coordinate and optimize appointment scheduling, balancing patient needs with provider availability
• Deliver comprehensive information about services, demonstrating in-depth knowledge of the organization's offerings
• Maintain and update patient records with meticulous attention to detail, ensuring data accuracy and confidentiality
• Implement and maintain efficient front-desk procedures, including patient reception and greeting, to enhance overall patient experience and operational effectiveness
• Process and track referrals, liaising effectively between patients, providers, and external healthcare facilities
• Handle communication flow by taking detailed messages and ensuring timely delivery to appropriate staff members
• Execute a wide range of administrative tasks, including document preparation, filing, and data entry, to support smooth office operations
• Maintain strict patient confidentiality and demonstrate professional discretion when handling sensitive medical records and patient information in accordance with privacy policies and regulations

Qualifications

What you bring

• Outstanding communication skills with a professional demeanor
• Dynamic and enthusiastic personality that energizes team environments
• Proven ability to be a motivated team player who drives results
• Expert at multi-tasking with strong prioritization and coordination abilities
• Demonstrates grace under pressure and maintains composure in fast-paced situations
• Diplomatic approach to handling challenging scenarios with confidence
• Track record of delivering exceptional customer/patient service experiences
• Strong interpersonal skills with a client-focused mindset

Great-to-haves

• Proficiency working with Accuro EMR (Electronic Medical Record) system

#INDTH
#LI-Onsite

Salary Range: $46,000 - $68,000

Performance Bonus or Sales Incentive Plan:

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.