Medical Office Assistant

Canyon Meadows Medical Center; Calgary; On-site; CAD 40,000 - 52,000; Full time

Job summary

Argyle Medical Clinic in Calgary, AB seeks a Medical Office Assistant to support daily clinic operations. This on-site, full-time role welcomes patients, answers calls, and manages appointment scheduling, referrals, and chart preparation, while ensuring accurate data entry and patient confidentiality.

The successful candidate will handle insurance verification, billing processes, and follow-up communications with courtesy and professionalism in a fast-paced, team-oriented environment.

Qualifications

• Customer-facing communication with patients and partners.
• Experience with appointment scheduling and patient flow management.
• Working knowledge of medical terminology for clinical information.
• Experience with insurance verification, billing processes, and healthcare documentation.
• Data entry, filing, record management, and handling confidential information.

Responsibilities

• Greet patients and answer phones to direct inquiries and appointments.
• Manage appointment scheduling and patient flow to minimize wait times.
• Verify insurance information and update patient records in the EMR.
• Prepare patient charts, process referrals, and handle follow-up communications.
• Assist clinicians and staff with administrative tasks and data entry.
• Maintain a clean reception area and protect patient confidentiality.
• Respond professionally to patient inquiries and coordinate with team members.

Skills

Phone etiquette

Appointment scheduling

Medical terminology

Insurance verification

Data entry

Confidentiality

Organization

Team collaboration

Multitasking

Education

Medical Office Assistant program or related healthcare administration program

Tools

EMR systems

Scheduling software

Spreadsheets

Email

Job description

Company Description

Argyle Medical Clinic is a community-focused medical practice serving patients in Calgary, AB with comprehensive primary care services. The clinic emphasizes compassionate, efficient, and patient-centered care in a supportive environment. Team members collaborate closely with healthcare professionals to ensure smooth clinic operations and positive patient experiences. Argyle Medical Clinic values professionalism, respect, and clear communication in all interactions with patients and colleagues.

Role Description

The Medical Office Assistant is a full-time, on-site role based at Argyle Medical Clinic in Calgary, AB. This role supports the daily operations of the clinic by greeting patients, answering phone calls, and managing appointment scheduling. The Medical Office Assistant coordinates patient flow, verifies insurance information, updates medical records, and ensures accurate data entry in clinic systems. Responsibilities include preparing patient charts, handling referrals and follow-up communications, processing payments, and providing administrative assistance to clinicians and other staff. The role also involves maintaining a clean and organized reception area, safeguarding patient confidentiality, and responding to patient inquiries in a professional and courteous manner.

Qualifications

• Strong Phone Etiquette skills, including professional, clear, and courteous communication with patients and external partners.
• Proficiency in Appointment Scheduling and managing patient flow using electronic medical record or practice management systems.
• Working knowledge of Medical Terminology to accurately understand, record, and communicate clinical information.
• Experience with Insurance Verification, billing processes, and basic understanding of healthcare coverage and documentation.
• Administrative Assistance skills, including data entry, filing, record management, and handling confidential information.
• Previous experience in a medical office or healthcare setting is an asset.
• Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a busy environment.
• Comfort with basic computer applications (e.g., EMR systems, email, scheduling software, spreadsheets).
• Demonstrated ability to work collaboratively in a diverse team and provide respectful, inclusive service to all patients.
• Completion of a Medical Office Assistant or related healthcare administration program preferred.