Medical Office Assistant

Seymour Health Centre; Vancouver; On-site; CAD 42,000 - 56,000; Full time

Job summary

Seymour Health Centre in Vancouver, BC is seeking a Medical Office Assistant to join our on-site team. You will greet patients, manage check-in/check-out, collect accurate information, and support clinicians throughout daily clinic operations.

The role requires 1–2 years in a medical office, fluency in English and Mandarin, knowledge of scheduling systems and MedAccess EMR, and a commitment to patient-centered care and confidentiality.

Qualifications

• Minimum 1–2 years of experience in a medical office or healthcare setting.
• Completion of a Medical Office Assistant program or related credential preferred.
• Fluency in English and Mandarin is required.
• Proficient with appointment scheduling and patient flow using clinic systems.
• Working knowledge of medical terminology to support documentation.
• Experience with insurance verification and basic billing processes.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Answer and direct phone calls; respond to general inquiries professionally.
• Verify insurance details and update patient records.
• Schedule and confirm appointments; maintain patient flow.
• Prepare charts and provide administrative support to clinicians and staff.
• Coordinate referrals and handle medical documents securely.

Skills

Phone etiquette

Professional communication

English & Mandarin

Appointment scheduling

Medical terminology

Data entry

Record management

Education

Medical Office Assistant certificate or related program

Tools

MedAccess EMR

Job description

Company Description

Seymour Health Centre is Western Canada’s largest medical clinic, providing primary care physicians, specialists, and nursing support under one roof in Vancouver, BC. Serving the Greater Vancouver community since 1937, the clinic is committed to delivering excellent and personalized health care services. The team focuses on exceptional quality of care, respect, and compassion for patients of all ages and their families. Seymour Health Centre emphasizes prevention and active treatment, maintaining high standards and best medical practices to support patients’ well-being and health goals.

Role Description

The Medical Office Assistant is a full-time, on-site role based at Seymour Health Centre in Vancouver, BC. This role supports family physicians and daily clinic operations by greeting patients, managing check-in and check-out processes, and ensuring the accurate collection of patient information. The Medical Office Assistant schedules and confirms appointments, answers and directs phone calls, and responds to general inquiries with professional and respectful communication. Responsibilities include verifying insurance details, updating patient records, preparing charts, and providing administrative assistance to clinicians and staff. The role also involves coordinating referrals, handling medical documents securely, and contributing to a welcoming, efficient environment for patients and colleagues.

Qualifications

• Strong phone etiquette and professional communication skills when interacting with patients, families, and medical staff.
• Fluency in English and Mandarin is required.
• Proficiency in appointment scheduling and managing patient flow using clinic scheduling systems.
• Working knowledge of medical terminology to support accurate documentation and communication with clinical teams.
• Experience with insurance verification and basic billing processes to ensure accurate patient information and coverage details.
• Administrative assistance skills, including data entry, record management, filing, and use of MedAccess EMR.
• Attention to detail, strong organizational skills, and the ability to manage multiple tasks in a fast-paced clinical environment.
• Commitment to patient-centered care, maintaining confidentiality, and adhering to privacy and regulatory requirements.
• Minimum 1-2 years

previous

• experience in a medical office or healthcare setting and completion of a Medical Office Assistant or related program are considered assets.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.