Patient Services Specialist — Medical Office Assistant

Canyon Meadows Medical Center; Calgary; On-site; CAD 40,000 - 52,000; Full time

Job summary

Argyle Medical Clinic in Calgary, AB seeks a Medical Office Assistant to support daily clinic operations. This on-site, full-time role welcomes patients, answers calls, and manages appointment scheduling, referrals, and chart preparation, while ensuring accurate data entry and patient confidentiality.

The successful candidate will handle insurance verification, billing processes, and follow-up communications with courtesy and professionalism in a fast-paced, team-oriented environment.

Qualifications

• Customer-facing communication with patients and partners.
• Experience with appointment scheduling and patient flow management.
• Working knowledge of medical terminology for clinical information.
• Experience with insurance verification, billing processes, and healthcare documentation.
• Data entry, filing, record management, and handling confidential information.

Responsibilities

• Greet patients and answer phones to direct inquiries and appointments.
• Manage appointment scheduling and patient flow to minimize wait times.
• Verify insurance information and update patient records in the EMR.
• Prepare patient charts, process referrals, and handle follow-up communications.
• Assist clinicians and staff with administrative tasks and data entry.
• Maintain a clean reception area and protect patient confidentiality.
• Respond professionally to patient inquiries and coordinate with team members.

Skills

Phone etiquette

Appointment scheduling

Medical terminology

Insurance verification

Data entry

Confidentiality

Organization

Team collaboration

Multitasking

Education

Medical Office Assistant program or related healthcare administration program

Tools

EMR systems

Scheduling software

Spreadsheets

Email

Job description

Argyle Medical Clinic in Calgary, AB seeks a Medical Office Assistant to support daily clinic operations. This on-site, full-time role welcomes patients, answers calls, and manages appointment scheduling, referrals, and chart preparation, while ensuring accurate data entry and patient confidentiality.

The successful candidate will handle insurance verification, billing processes, and follow-up communications with courtesy and professionalism in a fast-paced, team-oriented environment.