Medical Office Assistant

TELUS; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Medical Office Assistant to enhance client experiences at their healthcare center. In this role, you will be the first point of contact for clients, ensuring they receive the highest standards of service while maintaining confidentiality. Your responsibilities will include scheduling appointments, managing medical records, and supporting continuity of care. Join a passionate team dedicated to improving health experiences through innovative solutions. If you thrive in a collaborative environment and are committed to client satisfaction, this opportunity is perfect for you.

Qualifications

• 2+ years of healthcare experience with knowledge of medical terminology.
• Proficient in EMR systems and customer service.

Responsibilities

• Schedule appointments and manage client bookings efficiently.
• Provide support for general office administrative functions.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Team Collaboration

Education

High School Diploma

Medical Office Assistant Certification

Tools

Electronic Medical Record (EMR)

Microsoft Word

Job description

Location: On-site, TELUS Health Care Centre, 906 16th Ave., Calgary, AB

Schedule: Monday to Friday - 8:00 am to 4:30 pm or 8:30 am to 5:00 pm

Who is TELUS Health?
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?
Let’s create a healthier future, together!

Our team and what we’ll accomplish together
You are a mature, positive and professional individual that ensures clients have a positive experience. The Medical Office Assistant is energetic in collaborating with other administrative professionals in a shared team environment to achieve best client satisfaction outcomes. As part of the team, you are responsible for providing the highest possible standards of client service and satisfaction. As an initial contact person for clients, you will be the voice and face of the company in many instances. You are a proactive positive team player, who maintains a friendly professional demeanor with clients, colleagues, suppliers and guests at all times, all while maintaining complete client confidentiality.

What You’ll Do

1. Scheduling appointments and arranging for specialist consultations
2. Navigating incoming phone calls and timely accuracy of client bookings
3. Reception desk coverage and greeting clients
4. Preparing clients for tests and examinations
5. Updating medical records
6. Contacting clients to remind them of required tests, examinations and follow-up consultations
7. Participating in the company’s health plan programs
8. Connecting with clients, supporting continuity of care
9. Provide support for general office administrative functions including medical records management

What You Bring

1. High School Diploma
2. Minimum of two years of healthcare experience and medical terminology required
3. Medical Office Assistant Certification preferred
4. Electronic Medical Record (EMR) experience required
5. Good knowledge of Word, although more extensive computer knowledge is an asset as well as 45 words per minute typing speed
6. Exceptional organizational and customer service skills
7. A team player capable of interacting professionally with staff and physicians with a positive attitude
8. Ability to communicate effectively

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.