Medical Office Assistant

Intello Technologies Inc.; Calgary; On-site; CAD 28,000 - 51,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible work options

Pension plan

Job summary

TELUS Health in Calgary is hiring a Medical Office Assistant to serve as the first point of contact for clients seeking health and wellness support. You will coordinate appointments, support clients, and maintain accurate medical records in a fast-paced clinic environment.

You will work with a multidisciplinary team, uphold confidentiality, and ensure a welcoming, informative client experience while helping streamline administrative operations across the care journey.

Qualifications

• Secondary diploma or equivalent is required or equivalent experience.
• Healthcare experience or clinical/administrative background preferred.
• Familiarity with medical terminology and healthcare protocols desired.
• Experience navigating EMR systems and maintaining data integrity.

Responsibilities

• Schedule client appointments and coordinate consultations to optimize clinic flow.
• Greet clients at the front desk and provide friendly, professional assistance.
• Update and maintain medical records and navigate EMR systems accurately.
• Provide general administrative support including filing, document management, and supplies.

Skills

Communication

Customer service

Organization

Confidentiality

Multitasking

Education

Secondary Diploma or equivalent

Medical Office Assistant Certification

Tools

Microsoft Word

Microsoft Excel

EMR systems

Job description

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Location: On-site at TELUS Sky - 685 Centre St S, Calgary, AB
Schedule: Monday to Friday - 8:00 am to 4:30 pm or 8:30 am to 5:00 pm
Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.
Our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion? Let's create a healthier future, together!

Our Team and What We'll Accomplish Together

As a Medical Office Assistant in our Calgary TELUS Health Care Center, you'll serve as the first point of contact and central hub for clients seeking health and wellness support. Your warmth, professionalism, efficiency, and attention to detail directly shape their experience—and their willingness to engage in care.

You’ll work alongside a collaborative team of multidisciplinary healthcare professionals, coordinating care and ensuring clients feel welcomed, supported, and informed at every step of their health journey. In this fast-paced environment, you’ll embody TELUS Health's commitment to accessibility, respect, and compassionate care—making a tangible difference in client satisfaction and health outcomes.

What You’ll Do

In a typical week, you’ll balance multiple priorities across appointment management, client-facing support, and administrative operations:

Appointment Management & Coordination

• Schedule client appointments and arrange specialist consultations, ensuring optimal clinic flow
• Navigate incoming phone calls and manage appointment requests with accuracy and warmth
• Coordinate follow-up consultations and communicate appointment details clearly to clients
• Proactively contact clients to remind them of required tests, examinations, and follow-up care

Reception & Client Support

• Greet clients warmly as they arrive; ensure the front desk is welcoming and professional
• Prepare clients for tests and examinations; answer questions and ease any concerns they may have
• Connect with clients in a genuine way, supporting continuity of care and their sense of being known
• Maintain a friendly, professional demeanor with clients, colleagues, and visitors at all times, while safeguarding client confidentiality with integrity and care.

Medical Records & Administrative Operations

• Update and maintain medical records with accuracy and attention to detail
• Manage Electronic Medical Record (EMR) systems and ensure data integrity
• Provide general office administrative support — filing, document management, supply ordering

Qualifications

What You Bring

Healthcare & Medical Knowledge

• Secondary Diploma or equivalent
• Minimum 2 years of healthcare experience (clinical, administrative, or direct patient care)
• Familiarity with medical terminology and healthcare protocols
• Proficiency with Electronic Medical Record (EMR) systems — ability to navigate platforms confidently, enter information accurately, and maintain data integrity

Core Competencies

• Ability to manage multiple priorities simultaneously — You can answer phone lines, schedule appointments, and greet walk-in clients
• Excellent written and verbal communication skills — You explain appointment details, test preparation, and follow-up care clearly to diverse clients
• Professional, calm demeanor under pressure — You remain patient, kind, and solution-focused during high-volume clinic periods
• Strict commitment to confidentiality — You understand and follow privacy regulations and treat client information with absolute integrity
• Exceptional organizational skills — You manage scheduling systems, follow-up tasks, and client communication

Technical Skills

• Proficiency with Microsoft Word and email systems
• Comfort learning new software and systems quickly

Great-to-haves

• Medical Office Assistant Certification
• Advanced knowledge of Microsoft Excel or other data management tools

• Medical Office Assistant Certification
• Advanced knowledge of Microsoft Excel or other data management tools

#LI-Onsite

Salary Range: $20-$37

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.