Technical Writer II TELUS Health

Intello Technologies Inc.; Toronto; Hybrid; CAD 58,000 - 88,000; Full time

Benefits offered by this job

Minimum 3 weeks of vacation

Flexible benefits plan

Company matched pension

Career growth opportunities

Work-life balance

Job summary

An established industry player seeks a skilled Technical Writer II to join their dynamic team. In this role, you will develop comprehensive product documentation that supports both internal and external stakeholders. You will collaborate closely with product managers and developers to ensure the accuracy and quality of documentation, contributing to the success of innovative healthcare solutions. The company promotes a people-focused culture that values diversity and encourages personal and professional growth. If you are a goal-oriented self-starter with a passion for technology and healthcare, this opportunity is perfect for you.

Qualifications

• Experience in writing software technical documentation for diverse audiences.
• Ability to manage multiple projects and adapt to changing requirements.

Responsibilities

• Collaborate with teams to research and maintain product documentation.
• Ensure accuracy and deliver documentation according to project plans.

Skills

Technical Writing

Project Management

Content Authoring Tools

Bilingual (French/English)

Education

Bachelor's Degree

Tools

Documentation Standards

Job description

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Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

The TELUS Health Pharmacy team is a dynamic cross-functional team within TELUS Health that represents various stakeholders in the pharmacy space from enterprise level pharmacy organizations, vendor integrations, care facilities and independent pharmacies. The Pharmacy product portfolio is diverse and touches on every facet of the industry – even patients!

As a Technical Writer II you’ll collaborate with our product team to develop product documentation for our software including but not limited to release notes, feature and user guides and technical documentation that will be leveraged by internal and external stakeholders. We are seeking a curious, independent and experienced individual who can work easily in a matrix organization to develop and execute on initiatives that support present and future product needs.

What you’ll do:

• Collaborate with product managers, business analysts, product owners and development in order to research, plan, write, edit, update and maintain product documentation for our software products
• Contribute to and follow the documentation processes, standards, templates and style guides
• Contribute to the creation of effort estimates for new documentation needs
• Ensure accuracy and appropriate terminology
• Deliver according to project plans and commitments
• Ensure commitments to customers are met in a timely manner

Qualifications

What you’ll bring:

• Experience writing software technical documentation for a variety of audiences, including end users and regulatory audiences
• Ability to manage multiple projects, assess priorities, and adapt to changing requirements, scope, and schedules
• Ability to contribute to the creation of estimates for information development work
• Goal-oriented self-starter with the ability to work independently
• Strong commitment to producing quality work
• Knowledge of content authoring tools and the structure and content of the English language, including the rules of composition and grammar

Great to haves:

• Bilingual (French/English) is an asset
• Pharmacy, Pharma, Healthcare software experience is an asset

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Advanced knowledge of English is required because you will most of the time as part of this position's main responsibilities given its national scope.

Salary Range: $58,000-$88,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.