Mass Care Assistant Manager

Samaritan's Purse Canada; Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Medical/dental

Short-term/long-term disability

RRSP contributions after one year

15 vacation days per year

Job summary

Samaritan’s Purse Canada is seeking a Mass Care Assistant Manager to lead readiness, activation, and 24/7 operations for the Mass Care Program in Calgary. You will manage deployment readiness of mobile units, recruit and supervise volunteers, and coordinate with emergency authorities, host facilities, and churches.

The role requires strong crisis coordination, trauma-informed care, and excellent written and communication skills. Travel across Canada is expected as needed.

Qualifications

• Requires commitment to Christian values and Samaritan’s Purse Statement of Faith
• Post-secondary education in Emergency Management, Social Services, Business Administration, Operations Management, or related field
• Minimum of 3 years of professional experience in relevant field
• Proven experience supervising staff and/or volunteers in fast-paced or crisis-oriented environments
• Knowledge of mass care, Emergency Social Services, and shelter operations in Canada
• Understanding of trauma-informed care and serving vulnerable populations
• Strong written/editing skills and ability to develop documents or manuals
• Excellent organizational, logistics, and prioritization abilities
• Strong interpersonal and communication skills
• Willingness to travel and deploy across Canada on short notice
• Experience working with emergency management authorities
• Experience recruiting, training, and leading volunteers
• French language proficiency is a plus

Responsibilities

• Oversees mass care unit readiness, maintenance, and inventory
• Leads recruitment, screening, training, and supervision of responders and volunteers
• Coordinates site operations with emergency management authorities, hosts, and partners
• Serves as liaison with local churches and volunteer staff for hospitality and care
• Ensures operations comply with privacy, government agreements, and safety standards
• Monitors occupancy, resources, and operational statistics for cost recovery and reporting
• Coaches and escalates high-need cases to the Program Manager
• Leads preparedness exercises and training curriculum; available for rapid deployment

Skills

Staff supervision

Crisis management

Communication

Project coordination

Volunteer coordination

Emergency management knowledge

French language

Education

Post-secondary education in Emergency Management, Social Services, Business Administration, Operations Management, or related field

Tools

MS Office

Database applications

Job description

Are you ready to lead a team that stands on the front lines of compassion, ensuring no one faces a disaster alone? Do you thrive in the high-stakes transition from calm readiness to the intense, 24/7 activation of a large-scale emergency response? Samaritan’s Purse Canada (SPC) is excited to announce an incredible opportunity for a dedicated Mass Care Assistant Manager to join our Canadian Ministry Projects team!

Samaritan’s Purse is a Christian international relief organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet the needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God’s love through His Son, Jesus Christ.

The Mass Care Program is a specialized humanitarian response designed to provide life-sustaining services to large groups of people displaced by natural or man-made disasters. Its primary goal is to ensure the immediate survival, dignity, and well-being of evacuees through the rapid deployment of shelter, food, and essential supplies.

As the Mass Care Assistant Manager, you will support the Canadian Disaster Relief Manager in the readiness, activation, and 24/7 operation of the Mass Care Program during large-scale emergencies. This position maintains the deployment readiness of mobile Mass Care units, leads the recruitment, and supervision of program responders and volunteers, coordinates site operations with emergency management authorities, host facilities, and local churches. As an integral member of the team, this role will also support SPC’s mission through participation in the daily prayer ministry.

The successful candidate will fulfill a full-time 1-year contract position in the Calgary head office. This position includes benefits of life insurance, medical/dental and short-term/long-term disability, RRSP contributions after one year of employment, and 15 vacation days per year to start.

Responsibilities

• Ensures all mass care services are delivered with dignity, compassion, and respect for the diverse needs of evacuees, in alignment with the organization’s mission and values
• Oversees the deployment readiness, maintenance, and inventory of mass care units, including vehicles and specialized equipment
• Conducts site assessments and manages the setup, layout, and ongoing operation of evacuation centres, determining needs, suitability, capacity, accessibility, and safety requirements
• Oversees the setup, layout, and ongoing operation of mass care centers, including evacuee registration, sleeping areas, feeding coordination, privacy screening, and accessibility considerations
• Assists in the recruitment, screening, training, and retention of mass care responders, and provides on-site supervision, orientation, scheduling, and day-to-day direction within a 24/7 operation
• Acts as an on-site liaison with local Emergency Support Services, Emergency Operations Centres, provincial emergency management agencies, host facility staff, and partner organizations
• Coordinates with local churches and Volunteer & Church Relations staff to facilitate hospitality, volunteer support, and emotional and spiritual care for evacuees
• Ensures all operations adhere to privacy legislation, service agreements with government partners, and Provincial Occupational Health and Safety standards
• Monitors and reports occupancy, resource consumption, and operational statistics, and maintains the records required for cost recovery, invoicing, and after-action reporting
• Appropriately coaches and escalates high-needs cases with the Program Manager, including elderly residents, medical and mental health needs, lost identification, and unaccompanied people to Emergency Support Services and community supports
• Leads preparedness exercises, maintains training curriculum, and remains available for rapid deployment to disaster sites

Qualifications

• Qualified applicants must be committed to Christian values and precepts and be in agreement with the Samaritan’s Purse Statement of Faith
• Post-secondary education in Emergency Management, Social Services, Business Administration, Operations Management, or a related field (or an equivalent combination of education and relevant work experience)
• Minimum of 3 years of professional experience in a relevant field
• Proven experience supervising staff and/or volunteers within a fast-paced or crisis-oriented environment
• Working knowledge of mass care, Emergency Social Services, and shelter operations (including registration, feeding, sanitation, security, and accessibility) within a Canadian context
• Familiarity with the Incident Command System and emergency operations coordination
• Demonstrated understanding of trauma-informed care and a commitment to serving vulnerable populations with dignity and respect
• Proficient in MS Office (specifically Excel and PowerPoint) and database applications; strong capability in writing, editing, and the creation of documents, policies, or manuals
• Strong organizational, logistics, and prioritization skills, with a demonstrated ability to remain detail-oriented and make sound decisions under pressure
• Superior interpersonal and professional communication skills
• Ability to travel and deploy anywhere in Canada with limited notice, including extended deployments, evenings, weekends, and statutory holidays
• Proven experience working alongside municipal, provincial, or Indigenous emergency management authorities
• Demonstrated ability in recruiting, training, and equipping volunteer teams and site leadership
• Proficiency in French is considered a strong asset

Note: Candidates must be legally authorized to work in Canada.

Application Deadline: Open until a suitable candidate is selected.

We thank all applicants for their interest; however, only qualified candidates will be contacted for an interview.