Senior Emergency Management Coordinator

Canadian Red Cross; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Canadian Red Cross is seeking a Senior Emergency Management Coordinator to lead volunteer management and community response initiatives in the Central Region (AB). The role involves coordinating PDA and ESS activities, readiness planning, and partnerships with local authorities.

Hybrid work arrangement is available, with travel as needed for emergency deployments. The ideal candidate will bring 3+ years in volunteer management and emergency planning, strong communications skills, and proficiency

Qualifications

• Minimum of 3 years of relevant experience in volunteer management, community development, emergency management, planning and evaluation or related field.
• Ability to adapt knowledge and practices to varying situations or equipment.
• Experience in volunteer management, including recruitment, engagement, supervision, and training.
• Experience in developing and implementing emergency response plans and conducting preparedness initiatives.
• Strong understanding of emergency management principles, disaster response protocols, and community preparedness strategies.
• Proficiency in Microsoft Office Suite, databases, and volunteer management systems.
• Valid driver's license and clean driver's abstract.
• Fluency in English; French is an asset.
• Ability to work flexible hours, including evenings and weekends, as required during emergency responses.

Responsibilities

• Oversee recruitment, onboarding, and local roster management of volunteers across service lines.
• Contribute to workforce planning by identifying local operational needs, volunteer gaps, and internal promotion opportunities.
• Implement and lead volunteer connection strategies through regular communication, activities, and informal recognition.
• Supervise volunteers deployed for PDA and ESS services, providing guidance, mentorship, and performance feedback to ensure readiness and compliance with service protocols
• Support volunteer experience, engagement health and retention
• Succession planning for key volunteer roles
• Coaching and informal performance management
• Lead the local execution of the PDA and ESS service lines, ensuring effective service delivery in alignment with established standards.
• Decision-making during complex or ambiguous activations
• Maintain a state of readiness for local PDA and ESS activations.
• Oversee and complete all PDA and ESS-related processes and systems to support timely and effective response.
• Ensure proper management of requisite PDA and ESS supplies and assets as per the service delivery plan.
• Build partnerships with local governments, community leaders, and response organizations to enhance response capacity.
• Balancing surge, readiness, and sustainability
• Participate in and support emergency preparedness and community risk reduction activities, including annual campaigns.
• Coordinate and support the implementation of local emergency response plans in accordance with program standards.
• Support or lead the setup and operation of relief efforts during emergency responses.
• Deploy as needed in response roles and contribute to operational workforce planning.
• Engage in response debriefs and after-action reviews to enhance service quality and continuous improvement.

Skills

Volunteer management

Emergency management

Planning & evaluation

Microsoft Office Suite

Driver's license

English fluency

French language

Communication skills

Time flexibility

Job description

Title: Senior Emergency Management Coordinator

Employee Working Location: Partially Virtual / Hybrid (Central Region, AB)

Employment Status: Permanent Full-Time

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

Volunteer Management

• Oversee the recruitment, onboarding, and local roster management of volunteers across service lines.
• Contribute to workforce planning by identifying local operational needs, volunteer gaps, and internal promotion opportunities.
• Implement and lead volunteer connection strategies through regular communication, activities, and informal recognition.
• Supervise volunteers deployed for PDA and ESS services, providing guidance, mentorship, and performance feedback to ensure readiness and compliance with service protocols
• Support volunteer experience, engagement health and retention
• Succession planning for key volunteer roles
• Coaching and informal performance management

Personal Disaster Assistance (PDA) and Emergency Support Services Execution

• Lead the local execution of the PDA and ESS service lines, ensuring effective service delivery in alignment with established standards.
• Decision-making during complex or ambiguous activations
• Maintain a state of readiness for local PDA and ESS activations.
• Oversee and complete all PDA and ESS-related processes and systems to support timely and effective response.
• Ensure proper management of requisite PDA and ESS supplies and assets as per the service delivery plan.
• Build partnerships with local governments, community leaders, and response organizations to enhance response capacity.
• Balancing surge, readiness, and sustainability

Response Readiness & Emergency Preparedness

• Participate in and support emergency preparedness and community risk reduction activities, including annual campaigns.
• Coordinate and support the implementation of local emergency response plans in accordance with program standards.
• Support or lead the setup and operation of relief efforts during emergency responses.
• Deploy as needed in response roles and contribute to operational workforce planning.
• Engage in response debriefs and after-action reviews to enhance service quality and continuous improvement.

What we are looking for:

• A minimum of 3 years of relevant experience and relevant qualifications in volunteer management, community development, emergency management, planning and evaluation or a related field and/or an equivalent combination of education and experience.
• Ability to adapt knowledge and practices to varying situations or equipment
• Experience in volunteer management, including recruitment, engagement, supervision, and training.
• Experience in developing and implementing emergency response plans and conducting preparedness initiatives.
• Strong understanding of emergency management principles, disaster response protocols, and community preparedness strategies.
• Proficiency in Microsoft Office Suite, databases, and volunteer management systems.
• Valid driver's license and clean driver's abstract.
• Skills to investigate problems and propose solutions, including interpreting information in unfamiliar areas, consulting with others, and innovating on standard procedures.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify stakeholder needs, offer solutions, and resolve escalations in new or sensitive situations
• Fluency in English is required; French is an asset.
• Ability to work flexible hours, including evenings and weekends, as required during emergency responses.

Working Conditions:

• Role will be working primarily in an office environment when not deployed to an emergency response operation.
• Some domestic travel in generally safe environments
• Some travel by vehicle may be required.A valid provincial driver's license is required.
• All roles within the Humanitarian Services (HS) team contribute to emergency response efforts directly or indirectly.
• All CRC roles are required to adapt work and priorities to support emergency response efforts, be present in person as required to support service delivery and deploy to emergency responses when appropriate and/or required (personnel availability and request for exceptions will be discussed with line management).
• For CRC roles that are assigned a function in the Emergency Relief operational structure (in field and virtual), personnel may be required to be part of an on-call roster and be available for scheduled on-call work
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada. At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).