MarTech Platform Governance & Intake Coordinator

EXL; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

EXL is seeking a Product Coordinator for MarTech Platforms & Governance to scale and govern a multi-tenant MarTech ecosystem. You will manage intake processes, coordinate user access and recertification, and enforce platform governance across Adobe Experience Cloud and related tools.

You will partner with Product Management, Solutions Architecture, and the MarTech Strategy & Operations leadership to drive consistency, transparency, and operational efficiency across domestic and international

Qualifications

• 4-6 years of experience in coordination, operations, or MarTech support.
• Experience with enterprise marketing platforms (e.g., Adobe Experience Cloud, CRM systems).
• Familiar with Adobe AEP, AJO, CIA, AEM, and Workfront.
• Strong organizational and process management skills.
• Ability to manage multiple requests and stakeholders in a fast-paced environment.
• Proficiency with Excel, PowerPoint, Jira, Workfront.

Responsibilities

• Own and manage centralized intake process for MarTech requests, ensuring completeness proper categorization, and routing.
• Serve as the central coordination point for MarTech intake and issue escalations, including logging, triaging, prioritizing, and routing requests and issues to product, Architecture, or teams, while ensuring visibility, tracking, and timely resolution.
• Track and report on intake SLAs, request status, and prioritization outcomes.
• Coordinate user access requests across MarTech platforms, ensuring alignment with governance and role-based permissions.
• Support quarterly user access recertification processes in partnership with IT and Security teams.
• Maintain governance logs, including tracking of segments, journeys, and sandbox usage across a mufti-tenant environment.
• Assist in enforcing platform standards, naming conventions, and usage guidelines across internal & external users.
• Coordinate and support governance forums intake triage meetings, and cross -functional working sessions.
• Document decisions, action items, and maintain centralized documentation repositories.
• Track platform adoption, usage trends, and open issues to support operational reporting.
• Assist with UAT coordination, release tracking, and cross-team communication.

Skills

Coordination

Operations

MarTech knowledge

Stakeholder management

Communication

Organizational skills

Tools

Jira

Workfront

Excel

PowerPoint

Job description

EXL is seeking a Product Coordinator for MarTech Platforms & Governance to scale and govern a multi-tenant MarTech ecosystem. You will manage intake processes, coordinate user access and recertification, and enforce platform governance across Adobe Experience Cloud and related tools.

You will partner with Product Management, Solutions Architecture, and the MarTech Strategy & Operations leadership to drive consistency, transparency, and operational efficiency across domestic and international