Marketing Operations Manager

ZipRecruiter; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A growing consulting agency in midtown Toronto is seeking a Marketing Operations Manager to lead client engagements, manage project delivery, and support business development. The ideal candidate will possess strong analytical and communication skills, with a background in business or marketing. This role involves mentoring junior staff and staying updated on industry trends. Join a dynamic team that values adaptability and problem-solving in a fast-paced environment.

Qualifications

• 5+ years of experience in business strategy, operations, consulting, or marketing.
• Experience leading client projects and managing relationships.

Responsibilities

• Lead and manage client engagements from planning to delivery.
• Develop project plans and timelines ensuring high-quality outcomes.

Skills

Analytical Skills

Communication

Problem Solving

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Bachelor’s degree in Commerce

Tools

Jira

Job description

Job Description

Insight Global is looking to hire a Marketing Operations Manager for a growing Consulting Agency in midtown Toronto!

Key Responsibilities:

• Lead and manage client engagements from planning through to execution and delivery.
• Conduct client interviews and gather requirements for business process mapping prior to development engagements.
• Manage and delegate weekly billable hours for our development team across accounts.
• Lead weekly status calls with clients and manage accounts to maintain client relationships.
• Develop project plans, timelines, and deliverables while ensuring high-quality outcomes.
• Support business development through aligning resources, developing pitches, and identifying key market opportunities.
• Mentor and guide junior consultants and interns where required on client engagements.
• Stay informed on industry trends, best practices, and emerging tools.

Must Haves:

• Ideally 5+ years of experience across one or more of the following fields: business strategy, business operations, consulting, marketing, or operations.
• Bachelor’s degree in Business, Marketing, or Commerce.
• Proven experience leading or co-leading client projects and managing relationships.
• Strong analytical and problem-solving skills.
• Excellent communication, facilitation, and presentation abilities.
• Adaptability and comfort operating in fast-paced environments.
• Experience working with project management tools and agile methodologies (e.g., Jira).
• Excellent communication skills and the ability to manage both technical and non-technical team members and external stakeholders.

Nice to Haves:

• Experience leading technical development teams or managing technical delivery in a client-facing capacity is an asset but not required.
• Strong knowledge of any of the following Adobe Experience Cloud products (Adobe Campaign, Adobe Journey Optimizer, Adobe Customer Journey Analytics, Adobe Experience Manager: Sites & Assets, Adobe Experience Platform, Adobe Real-Time CDP, or Adobe Workfront) is an asset but not required.
• Previous experience in a boutique consulting firm is a bonus.

Additional Preferences:

• Background in marketing and consultant experience.
• Non-traditional backgrounds are welcome; interest in marketing and ability to pick up concepts quickly.
• Management experience with a focus on business transformation and digital transformation.
• Strong cultural fit; engaged and social, passing the "would I grab a beer with you" test.
• Problem solver with a general understanding of marketing operations processes.
• Ability to identify inefficiencies within marketing teams and propose solutions.
• Business Analyst to Consultant career path.
• Interest in what excites candidates most about marketing.
• Ability to speak business more than technical jargon.