Market Service Manager, Canada

Emply Denmark; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading global brand is seeking a Market Service Manager to enhance logistics and customer service in Canada. This role involves managing operations, coordinating with partners, and supporting key accounts. Join a collaborative environment where you can grow within an innovative organization.

Qualifications

• 3+ years experience in logistics, operations, or account service.
• Hands-on experience with 3PL providers and ERP systems.
• Strong communication skills in English; French is an asset.

Responsibilities

• Manage operational and logistical activities across Canada.
• Coordinate with 3PL partner on order fulfillment and returns.
• Provide logistics support to Key Accounts and Specialty Stores.

Skills

Logistics Management

Communication

Attention to Detail

Tools

ERP Systems

Job description

RAINS is looking for a Market Service Manager to join our growing Canadian team. This role is at the heart of our operations and is essential to ensuring our logistics and customer service run smoothly. You will be the key link between our internal teams, 3PL partner, and valued wholesale accounts - making sure products are more efficient and clients receive a high level of service.

Responsibilities

• Own and manage all operational and logistical activities across Canada.
• Coordinate with our 3PL partner (Bergen Logistics) on inbound container planning, order fulfillment, returns (RA), and swap facilitation.
• Ensure all shipments are processed and sent out before customer cancellation dates.
• Provide ongoing logistics support to Key Accounts, Specialty Stores, and Marketplaces across the region.
• Act as the go-to partner for the Sales Team on all logistics-related inquiries and needs.

Qualifications

• At least 3 years of experience in logistics, operations, or account service - ideally in fashion, consumer goods, or retail.
• Hands-on experience working with 3PL providers and using ERP systems (preferably Business Central).
• A clear understanding of how Majors and Specialty accounts operate (routing guides, compliance, etc.).
• A service mindset and strong attention to detail; comfortable juggling multiple moving parts with precision.
• Excellent communication skills in English (French is a strong asset).

We offer you a chance to shape the logistics backbone of a fast-growing global brand. You will work in a collaborative and agile work environment, where you'll have the opportunity to growth within an international organization that values innovation and accountability.