Market Service Manager, Canada

RAINS; Toronto; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a fast-growing global brand as a Market Service Manager, where you will be pivotal in ensuring smooth logistics and exceptional customer service. This role involves managing operational activities, coordinating with 3PL partners, and supporting key accounts across Canada. You'll thrive in a collaborative, agile environment that values innovation and accountability, with ample opportunities for professional growth. If you're detail-oriented and passionate about logistics, this position is your chance to make a significant impact in a dynamic organization.

Qualifications

• 3+ years of experience in logistics or operations, preferably in retail.
• Hands-on experience with 3PL providers and ERP systems.

Responsibilities

• Manage all operational and logistical activities across Canada.
• Coordinate with 3PL partners on order fulfillment and returns.

Skills

Logistics Management

Operations Management

Customer Service

Communication Skills

Education

Bachelor's Degree in Business or related field

Tools

ERP Systems (Business Central)

Job description

RAINS is looking for a Market Service Manager to join our growing Canadian team. This role is at the heart of our operations and is essential to ensuring our logistics and customer service run smoothly. You will be the key link between our internal teams, 3PL partner, and valued wholesale accounts - making sure products are delivered efficiently and clients receive a high level of service.

Responsibilities

1. Own and manage all operational and logistical activities across Canada.
2. Coordinate with our 3PL partner (Bergen Logistics) on inbound container planning, order fulfillment, returns (RA), and swap facilitation.
3. Ensure all shipments are processed and sent out before customer cancellation dates.
4. Provide ongoing logistics support to Key Accounts, Specialty Stores, and Marketplaces across the region.
5. Act as the primary contact for the Sales Team on all logistics-related inquiries and needs.

Qualifications

1. At least 3 years of experience in logistics, operations, or account service—ideally in fashion, consumer goods, or retail.
2. Hands-on experience working with 3PL providers and using ERP systems (preferably Business Central).
3. A clear understanding of how Major and Specialty accounts operate (routing guides, compliance, etc.).
4. A service mindset with strong attention to detail; comfortable managing multiple moving parts with precision.
5. Excellent communication skills in English (French is a strong asset).

Offering

We offer you a chance to shape the logistics backbone of a fast-growing global brand. You will work in a collaborative and agile work environment, with opportunities for growth within an international organization that values innovation and accountability.