Manufacturing Support Specialist

Ross Video; Iroquois Falls; On-site; CAD 54,000 - 65,000; Full time

Benefits offered by this job

Employee share ownership program

Wellness allowance

Generous paid time off

Learning and development support

Job summary

Ross Video in Ontario, Canada seeks a Manufacturing Engineering professional to develop and maintain MES documentation, support shop floor software, and implement AI-enabled solutions to enhance manufacturing efficiency and data integrity.

You will manage ECO changes, assist NPI builds, and collaborate across manufacturing, engineering, and production teams to ensure accurate BOMs, procedures, and process documentation.

Qualifications

• Post-secondary education or equivalent work experience in manufacturing processes.
• Knowledge of CAD systems is an asset.
• Advanced skill level with standard office tools (Word, Excel, Access, Outlook) and Microsoft Project.
• Experience in manufacturing, procedures, and the product lifecycle process.
• Experience developing, implementing, maintaining, or supporting AI tools and automation solutions, preferably within manufacturing, MES, ERP, or other production environments.

Responsibilities

• Create and maintain online documentation within a Manufacturing Execution System (MES) software platform, ensuring product build requirements and process workflows are clearly defined and easily accessible for shop floor operators.
• Provide support to the shop floor with respect to software used for production purposes, including implementation, training, troubleshooting and maintenance.
• Implement MCO/ECO changes into the MES to ensure manufacturing has accurate BOM, documentation and programming information, ensuring proper data integrity and traceability.
• Change management review of Engineering Change Orders (ECO’s) to ensure BOM and design data meet MES importation requirements.
• Provide technical documentation support for Manufacturing Engineering by supporting NPI builds as required; develop SOPs and work instructions; document production processes; obtain validation from Process Engineering and Production; maintain currency of approved documentation in FLX.
• Assist in MES to ERP integration, maintenance, and training, including validating labour hours under guidance of Manufacturing or Industrial Engineering.
• Provide reports to assist Manufacturing, Production, and Industrial Engineering teams.
• Create, implement, validate, and maintain AI tools that improve efficiency, reporting, troubleshooting, documentation, and decision-making across MES.

Skills

CAD knowledge

MS Office

AI tooling experience

Manufacturing processes knowledge

Detail oriented

Education

Post-secondary education or equivalent

Tools

CAD software

Job description

Location

Iroquois, ON, Canada

Remote: No

Why You’ll Love Working at Ross Video:

At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.

Position Overview

This position resides within the Manufacturing Engineering team and supports work instruction creation, MES project development and administration, change management, technical writing, and the development and maintenance of AI tools that improve manufacturing efficiency, data access, reporting, and process support.

The role is responsible for ensuring the quality, accuracy, and accessibility of procedures, work instructions, product data, and AI enabled solutions through consultation with technical owners and shop floor personnel, scheduled audits, regular data metric reviews, and ongoing system maintenance.

Attention to detail, collaboration, adaptability, technical aptitude, and broad knowledge of manufacturing processes are key assets for this role.

Duties, Responsibilities And Accountability

MES Administration

• Create and maintain online documentation within a Manufacturing Execution System (MES) software platform, ensuring product build requirements and process workflows are clearly defined and easily accessible for shop floor operators.

Shop Floor Support

• Provide support to the shop floor with respect to software used for production purposes.
• This includes implementation, training, troubleshooting and maintenance.
• Assist with build support and troubleshooting in all shop floor processes.

ECO Implementation

• Implement MCO/ECO changes into the MES to ensure manufacturing has accurate BOM, documentation and programming information, ensuring proper data integrity and traceability.

ECO Review

• Change management review of Engineering Change Orders (ECO’s) to ensure Bill of Materials and design data meet the requirements for MES importation.

MES Technical Documentation and NPI Support

• Provide technical documentation support for Manufacturing Engineering by supporting NPI builds as required.
• Develop SOPs and work instructions.
• Document production processes.
• Obtain validation from Process Engineering and Production.
• Maintain the accuracy and currency of approved documentation in FLX.

System Integration

• Assist in MES to Enterprise Resource Planning (ERP) integration, maintenance, and training, including validating labour hours under the guidance of Manufacturing or Industrial Engineering.

Report Generation

• Provide reports to assist the Manufacturing, Production, and Industrial Engineering teams.

AI Tool Development

• Create, implement, validate, and maintain AI tools that improve efficiency, reporting, troubleshooting, documentation, and decision-making across MES.

Job Requirements

Knowledge / Education / Training

• Post-secondary education or equivalent work experience in manufacturing processes.
• Knowledge of CAD systems is an asset.
• Advanced skill level with standard office tools (Word, Excel, Access, Outlook) and Microsoft Project.
• Experience in manufacturing, procedures, and the product lifecycle process.
• Experience developing, implementing, maintaining, or supporting AI tools and automation solutions, preferably within manufacturing, MES, ERP, or other production environments.

Traits

• Mechanical aptitude.
• Able to work independently or as part of a team.
• Capable of following procedures and working logically.
• Detail oriented.
• Conscientious and willing to ask questions.
• Solid aptitude for learning.
• Computer skills beyond basic functions.
• Demonstrates an interest in emerging AI technologies and a commitment to using AI responsibly, accurately, and ethically in a manufacturing environment.

Experience

• Experience creating work aids and procedures.
• Knowledge of bills of material, schematics and component placement technology required.

Other Requirements

• Valid Driver’s License and access to a vehicle for occasional travel to Ottawa location.

Physical Demands

• Office environment.
• Occasional requirement to set up equipment, involving lifting up to 50 lbs., reaching, bending, stooping, etc.

What We Offer:

Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.

Salary Information:

The pay range for this role in Canada is: $54,000- $64,500 CAD

The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role‑specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.

Shift Schedule:

Monday-Friday, 7:00am-3:30pm

Use of Artificial Intelligence in Hiring

Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.

Our Commitment to Fostering an Inclusive Environment

We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!

If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request.