Mandarin/Cantonese Bilingual Customer Success Specialist

Embark Student Corp.; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

A financial services firm in Peel Region seeks a Trilingual Customer Success Specialist to manage and retain clients during a parental leave replacement. This role focuses on providing excellent customer service in Mandarin and Cantonese while implementing retention strategies to enhance the customer experience. Candidates should have strong interpersonal skills and at least six months of relevant experience. Competitive salary between $45,000 and $55,000 is offered for this position.

Qualifications

• Bilingualism in Mandarin & Cantonese is a requirement for this position.
• Minimum 6 months of experience in loyalty or retention-focused teams.
• Proven ability to set and achieve objectives.

Responsibilities

• Deploy retention tactics with existing clients.
• Encourage maximum value from customer RESP.
• Conduct regular account reviews for clients.

Skills

Fluent in Mandarin & Cantonese

Strong interpersonal skills

Customer-centric approach

Analytical skills

Team player

Tools

Microsoft Excel

Job description

A financial services firm in Peel Region seeks a Trilingual Customer Success Specialist to manage and retain clients during a parental leave replacement. This role focuses on providing excellent customer service in Mandarin and Cantonese while implementing retention strategies to enhance the customer experience. Candidates should have strong interpersonal skills and at least six months of relevant experience. Competitive salary between $45,000 and $55,000 is offered for this position.