Managing Director, Projects and Operations

BGIS; Toronto; Hybrid; CAD 174,000 - 217,000; Full time

Job summary

BGIS is seeking a Managing Director, Projects and Operations to lead a national portfolio of FM projects and retail facility operations from Toronto, ON (and Markham, ON). The role encompasses end-to-end project delivery, program management, and oversight of day-to-day operations with a focus on safety, compliance, and client satisfaction.

The ideal candidate has 10+ years of experience in capital projects, operations leadership, and team management, with strong delivery capability across

Qualifications

• 10+ years delivering capital projects and programs with a portfolio up to $100MM annually across Canada.
• 10+ years managing operations functions.
• 10+ years in demonstrable people management with large teams.

Responsibilities

• Lead end-to-end delivery of the annual project portfolio with accountability for capital projects and programs.
• Manage day-to-day operations for a national facilities portfolio and ensure KPI targets are exceeded.
• Oversee incident response, risk management and proactive planning for known incidents.

Skills

Project Delivery

Operations Management

Leadership

Job description

Managing Director, Projects and Operations

Toronto, ON, Canada and 1 more

Trending

Job Description

SUMMARY

Reporting to the General Manager, the Managing Director, Projects and Operationsis responsible for managing FM projects and retail facility operations.

KEY DUTIES & RESPONSIBILITIES

Project & Program Delivery

Manages end to end execution and delivery of annual project portfolio.

Capital projects and programs of $100mm annually.

Experienced with infrastructure and client facing tenant improvement projects.

Experience with emergency project management and incident response.

Support annual planning including project initiation; budget and estimate justification.

Experience in various delivery models and contract documents.

Projects and programs span from immediate, short term to multi-year.

Decision and authority on project selection, distribution.

Proactively monitor and control portfolio of projects and manage risk.

Continuous improvement on delivery and management tools, methodologies and process.

Operations Management

Accountable for day to day operations for all assigned facilities for a national portfolio.

Manage work-order and incidents on a daily basis ensuring all KPI’s are exceeded.

Manage escalations and incidents including incident response calls and issue resolutions that may take place evenings and weekends.

Accountable for proactive preparation in case of known incidents (inclement weather) and communication to all parties.

Ensure adherence to all H&S, regulatory and compliance needs.

MSA and contractual accountability for all deliverables and obligations.

Continuous improvement on delivery and management tools, methodologies and process.

Relationship Management

Manages relationship with clients and internal partners ensuring seamless execution and integration.

Issue resolution and escalation management for operational irritants and project issues.

Proactively support client strategic objectives through value added products and services.

Develop new solutions and proposal supporting client needs.

Regularly communicate and meet with client senior leaders in CRE, Projects and business leaders including regional operational leads.

May be required to travel as required for in-person major incidents and/or relationship building with key client leads.

Leadership and People Management

Lead a team of high performing project and operational directors and managers.

Manage all aspects of staffing including mid and annual reviews.

Ensure all staffing and people changes are within plan and budgets.

Secure, coach and motivate the next generation of talent to ensure seamless operations and mitigate single points of failure.

Ensure a high level of engagement and manage high performing talent with development plans ensuring maximum potential achieved.

KNOWLEDGE & SKILLS

Project Delivery - 10+ years delivering capital projects and programs with a portfolio of up to $100MM annually, across Canada.

Operations Management - 10+ years managing operations functions.

Leadership and People Management - 10+ years in demonstrated people management with large teams of direct and indirect reports of varying experience levels.

This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

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Job Info

• Job Identification 234217
• Posting Date 11/10/2026, 05:56 AM
• Job Schedule Full time
• Locations Toronto, ON, Canada Markham, ON, Canada