Managing Director, CX for Pharma Growth (4-Day Week)

FSi CX, a Division of Fresh Squeezed Ideas; Toronto; On-site; CAD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation package

4-day work week

Professional development opportunities

Job summary

A leading consulting firm in Toronto is seeking a Managing Director for Customer Experience to drive revenue growth and develop a high-performing team. This role emphasizes building a scalable consulting business in pharma, fostering client relationships, and ensuring operational excellence. Candidates should have over 10 years of pharma CX experience and strong leadership skills. The position offers a competitive compensation package along with the opportunity for a 4-day work week, presenting a unique work-life balance.

Qualifications

• Proven track record of successfully building or scaling consulting practice.
• Experience leading enterprise-level CX transformation.
• Demonstrated ability to create agile, scalable operating models.

Responsibilities

• Drive sustained, profitable revenue growth for the CX vertical.
• Build a consulting organization with operational capability across functions.
• Create frameworks and knowledge assets for growth.

Skills

Pharma CX strategy

Business development

Team leadership

Executive-level communication

Education

10+ years of experience in pharma CX strategy

Job description

A leading consulting firm in Toronto is seeking a Managing Director for Customer Experience to drive revenue growth and develop a high-performing team. This role emphasizes building a scalable consulting business in pharma, fostering client relationships, and ensuring operational excellence. Candidates should have over 10 years of pharma CX experience and strong leadership skills. The position offers a competitive compensation package along with the opportunity for a 4-day work week, presenting a unique work-life balance.