Manager Train Service

Ontario Northland; North Bay, Englehart, Northeastern Ontario; On-site; CAD 128,000 - 150,000; Full time

Benefits offered by this job

Discounted transportation

Job summary

Ontario Northland seeks a Manager Train Service to lead day-to-day mainline and yard train operations, coordinating movements and crew needs to ensure safe, efficient service for the North Bay region.

You will work with Rail Traffic Control and Customer Service, monitor compliance with operating rules, and drive performance improvements while managing staffing and safety programs across multiple locations, including North Bay, Cochrane, and Englehart.

Qualifications

• Minimum five years of experience in railway operations.
• Previous supervisory/management experience.
• CROR qualification and locomotive engineer certification are required.
• Strong knowledge of railway operating rules, safety standards and schedules.
• Demonstrated leadership, coaching, problem-solving and customer service skills.
• Ability to adapt quickly to changing operational circumstances.

Responsibilities

• Lead day-to-day mainline and yard train operations to support safe, efficient and reliable service delivery.
• Plan and coordinate train movements, switching activities, workloads and available resources to meet customer and operating requirements.
• Work closely with Rail Traffic Control, the Customer Service Unit and Crew Management Centre to coordinate train movements and crew needs.
• Monitor employee compliance with operating rules and company policies, and conduct efficiency testing as required.
• Provide clear direction and coaching to employees, and manage safety, service and performance expectations.
• Recruitment support, training, performance management and workplace injury correspondence as needed.

Skills

Leadership

Coaching

Decision making under pressure

Valid driver’s license

Fitness-for-duty

Education

Secondary School Diploma or GED

CROR qualification

Locomotive Engineer certification

Tools

Microsoft Word

Excel

PowerPoint

Job description

POSITION: Manager Train Service

REPORTS TO: Director, Transportation

DEPARTMENT: Rail Transportation

LOCATION: North Bay, Cochrane or Englehart

REFERENCE: 100-143-27

SALARY: $127,790 to $150,332

WHO WE ARE

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT

The Manager Train Service provides day-to-day leadership and oversight of mainline and yard train operations. The position is accountable for safe and efficient operations, reliable service delivery and the effective coordination of train movements, switching activities and crewing requirements. Working closely with Rail Traffic Control, customer service and crew management, the Manager ensures operational plans meet internal and external customer needs while supporting compliance with operating rules, collective agreements and company requirements.

MAJOR DUTIES/ RESPONSIBILITIES

• Lead day-to-day mainline and yard train operations to support safe, efficient and reliable service delivery.
• Plan and coordinate train movements, switching activities, workloads and available resources to meet customer and operating requirements.
• Work closely with Rail Traffic Control, the Customer Service Unit and Crew Management Centre to coordinate train movements and crew needs.
• Monitor employee compliance with operating rules, practices and company policies, and conduct efficiency testing in accordance with established requirements.
• Provide clear direction, regular coaching and operational guidance to employees, and establish expectations for safety, service and performance.
• Carry out people-management responsibilities, including recruitment support, training, performance management, employee investigations, discipline and workplace injury correspondence.
• Respond to employee concerns and interpret applicable collective agreements, policies, procedures and operating requirements.
• Improve car velocity and service performance by identifying opportunities to reduce dwell and strengthen car cycle times.
• Act as the first point of operational contact for shippers and customers, coordinate switching requirements and address service concerns or complaints.
• Participate in the development or recommendation of train-service design changes based on customer and operational requirements.
• Investigate accidents and incidents, prepare reports and work with regulatory rules and safety partners to recommend corrective or disciplinary measures.
• Respond to derailments and other operational emergencies and assume the role of site commander when required.
• Make timely decisions concerning train staffing, service priorities, operational disruptions and unexpected events.
• Provide on-call leadership and support outside regular working hours as required.

REQUIREMENTS

• Secondary School Diploma or General Educational Development (GED) certificate.
• Minimum five years of experience in railway operations.
• Previous supervisory and/or management experience.
• Current qualification in the Canadian Rail Operating Rules (CROR).
• Qualification as a Locomotive Engineer.
• Strong knowledge of railway operating rules and regulations, health and safety standards, terminal calling procedures, rest rules, hours-of-service requirements and train-service schedules.
• Experience interpreting and applying collective agreements.
• Demonstrated leadership, coaching, problem-solving and customer service skills.
• Ability to provide clear direction, prioritize daily work and adapt quickly to changing operational circumstances.
• Ability to remain effective and make sound decisions in stressful, time-sensitive situations.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Valid driver’s license.
• Ability to meet the medical fitness-for-duty requirements applicable to a safety-critical position.
• Ability to be on call and respond to operational issues outside regular working hours.
• Commitment to health and safety.

At Ontario Northland, we are committed to employment equity. We value the unique skills and experience each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require accommodation, please contact Human Resources.

ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.

Les offres d'emploi sont également disponibles en français.