Manager, Store II

BonLook; Toronto; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive wages including quarterly bonuses

Comprehensive benefits package including optical coverage

Ongoing training and development opportunities

Job summary

A modern eyewear company in Toronto is seeking a full-time Store Manager to lead daily operations at their Eaton Centre location. The ideal candidate will have 2-4 years of supervisory experience and a passion for customer service. Responsibilities include coaching team members, improving store procedures, and ensuring exceptional customer experiences. The position offers competitive wages, a comprehensive benefits package, and opportunities for ongoing training and development. This is an opportunity to make a meaningful impact in an exciting retail environment.

Qualifications

• Availability to work evenings and weekends.
• 2-4 years of management or supervisory experience.
• Previous experience in customer service and retail preferred.
• Understanding of operations, processes, and business performance.
• Knowledge of optical theory and eyewear merchandise is considered an asset.

Responsibilities

• Lead daily store operations to deliver exceptional customer experiences.
• Coach and mentor team members.
• Collaborate with Regional Manager to achieve store objectives.
• Motivate and influence team members.
• Drive store development through improved procedures.

Skills

Leadership

Coaching and mentoring

Customer service

Organizational skills

Time management

Communication skills

Proficiency with MS Office Suite

Adaptability

Multitasking ability

Education

College degree or equivalent experience

Job description

Join to apply for the Manager, Store II role at BonLook.

We’re looking for a full‑time Store Manager to lead the BonLook store at Toronto Eaton Centre. This role is 40 hours per week with weekend and evening availability.

What You’ll Do

• Lead daily store operations to deliver exceptional customer experiences and alignment with company strategy, goals, and values
• Coach and mentor team members to enhance their skills, performance, and knowledge
• Collaborate with Regional Manager to strengthen leadership capabilities and achieve store objectives
• Build and inspire motivated, high‑performing teams aligned with organizational goals
• Foster a positive, collaborative work environment by providing clear direction and cultivating a shared vision
• Motivate and influence team members by empowering them, creating enthusiasm, and gaining support to achieve store objectives
• Foster open communication through active listening and promoting a transparent, trust‑based culture
• Drive store development by improving procedures, implementing initiatives and optimizing customer care and store performance
• Champion company initiatives, evaluate their effectiveness, and implement best practices to strengthen and enhance the brand
• Deliver exceptional customer service, ensuring a positive customer experience and creating value for every customer
• Support store operations by performing additional duties as required

What You Bring

• Availability to work evenings and weekends
• College degree or equivalent experience
• 2‑4 years of management or supervisory experience
• Previous experience in customer service and retail preferred
• Understanding of operations, processes, and business performance
• Proficiency with technology and computers, including MS Office Suite
• Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional customer experiences
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
• Excellent organizational, time management and multitasking skills
• Outstanding oral and written communication skills
• Ability to multi‑task and thrive in a fast‑paced environment
• Knowledge of optical theory and eyewear merchandise is considered an asset

How You’ll Benefit

• Competitive wages including quarterly bonuses
• A comprehensive benefits package that includes optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

Why You Should Join Us

At BonLook, a division of FYihealth group, we believe that eyewear should keep up with you and elevate your look. Be bold, be fierce; be you. Exclusive fashion‑forward eyewear at accessible price points, wrapped in a modern experience in‑store and online. BonLook defines itself as the ultimate destination for trendy frames imagined and designed in Montreal. At BonLook you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal‑opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.