Manager, Sr Content Designer

RBC; Toronto; On-site; CAD 75,000 - 90,000; Full time

Job summary

RBC is seeking a Manager, Sr Content Designer to enhance employee engagement on intranet sites through strategic content design. This role requires collaboration across departments, exceptional writing skills, and expertise in user experience design. The successful candidate will contribute to an inclusive and accessible workplace while ensuring effective information delivery.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Leaders support development through coaching

Qualifications

• 3-5 years of writing for web experience in marketing or communications.
• Portfolio of work samples showing expertise in content design.
• Excellent problem-solving and stakeholder management skills.

Responsibilities

• Help shape usability of intranet sites and advise on UX design principles.
• Collaborate with WMC Communications team for employee engagement strategies.
• Define SEO strategy for internal websites and manage content audits.

Skills

Collaborating

Content Design

User Experience (UX)

Education

University degree or college diploma

Tools

WordPress

Job description

Join to apply for the Manager, Sr Content Designer role at RBC

Join to apply for the Manager, Sr Content Designer role at RBC

What is the opportunity?

As a content designer on our team, you will shape how our employees engage with firm content through our intranet sites. You’ll be a strategic thinker with the capabilities to collaborate with colleagues across departments to determine appropriate messaging. You’ll make sure that advisors can find, understand, and action information required to do their jobs and serve their clients. In short: you’ll use content to digitally connect with our employees, so they can find information efficiently and concentrate on what truly matters.

Job Summary

Job Description

What is the opportunity?

As a content designer on our team, you will shape how our employees engage with firm content through our intranet sites. You’ll be a strategic thinker with the capabilities to collaborate with colleagues across departments to determine appropriate messaging. You’ll make sure that advisors can find, understand, and action information required to do their jobs and serve their clients. In short: you’ll use content to digitally connect with our employees, so they can find information efficiently and concentrate on what truly matters.

As the leading wealth management firm in Canada, Wealth Management Canada (WMC) offers an unmatched employee experience by putting strategy, research, design principles, and technical innovation at the center of everything we do. To continue this mission, we need exceptional digital professionals, like you, to bring our process to life.

What will you do?

• Help shape the usability of our intranet sites and be seen as a leader in digital content. Your peers and partners will rely on your advice and guidance on intranet UX design principles and writing for web standards, tools, and processes.
• Work with business partners and members of the WMC Communications team to support employee engagement communication strategies.
• Apply stakeholder management skills and facilitate discussions on the rationale behind digital content strategies.
• Use expert writing skills to review, understand, and edit complex business concepts and edit for plain language, ensuring content aligns with digital content standards.
• Collaborate and provide expertise on information architecture; determining where in the sitemap new pages should be placed and evaluating and redesigning current structures.
• Help to define the SEO strategy for our internal websites and support in the implementation across all pages and documents.
• Apply the principles of inclusive design, accessibility, and French language laws in content design and creation.
• Perform content audits and manage the documentation and sharing of content throughout its lifecycle.
• Leverage tools such as Google Analytics to monitor content traffic and effectiveness.
  
  

What do you need to succeed?

Must Have

• A post-secondary education, ideally with a university degree or college diploma
• 3- 5 years of writing for web experience in marketing, communications, or UX
• Excellent problem-solving skills and the ability to think critically
• Expert knowledge in WordPress
• Excellent stakeholder management skills and the ability to build and maintain relationships
• A portfolio of work samples with proven expertise in content design
  
  

Nice to Have

• Understanding of the design thinking methodology
• A working knowledge of OpenText, Wrike, and Figma
• A working knowledge of accessibility standards and methods to address them
• Facility in French
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options with an expectation of at least 4 days in the office starting September 2025
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies
  
  

Job Skills

Collaborating, Content Design, Content Strategy, Digital Content, Employee Experience, User Experience (UX)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-13

Application Deadline:

2025-06-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Banking and Financial Services

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