Manager, Sr Content Designer

RBC; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

RBC seeks a content designer to enhance employee engagement through strategic digital content on intranet sites. This role requires a strategic thinker with experience in web writing, user experience design, and stakeholder management to support communication initiatives across departments.

Benefits

Comprehensive Total Rewards Program including bonuses and flexible benefits

Opportunities for career development and coaching

Flexible work/life balance options

Collaborative and high-performing team environment

Access to a variety of job opportunities across business and geographies

Qualifications

• 3-5 years of writing for web experience in marketing, communications, or UX.
• Excellent problem-solving skills and stakeholder management abilities.
• A portfolio of work samples demonstrating expertise in content design.

Responsibilities

• Shape the usability of intranet sites and advise on UX design principles.
• Collaborate with business partners to support employee engagement strategies.
• Define SEO strategy for internal websites and ensure compliance with content standards.

Skills

Collaborating

Content Design

Content Strategy

Digital Content

Employee Experience

User Experience (UX)

Education

Post-secondary education (university degree or college diploma)

Tools

WordPress

Google Analytics

OpenText

Wrike

Figma

Job description

Job Summary

Job Description

What is the opportunity?

As a content designer on our team, you will shape how our employees engage with firm content through our intranet sites. You’ll be a strategic thinker with the capabilities to collaborate with colleagues across departments to determine appropriate messaging. You’ll make sure that advisors can find, understand, and action information required to do their jobs and serve their clients. In short: you’ll use content to digitally connect with our employees, so they can find information efficiently and concentrate on what truly matters.

As the leading wealth management firm in Canada, Wealth Management Canada (WMC) offers an unmatched employee experience by putting strategy, research, design principles, and technical innovation at the center of everything we do. To continue this mission, we need exceptional digital professionals, like you, to bring our process to life.

What will you do?

• Help shape the usability of our intranet sites and be seen as a leader in digital content. Your peers and partners will rely on your advice and guidance on intranet UX design principles and writing for web standards, tools, and processes.
• Work with business partners and members of the WMC Communications team to support employee engagement communication strategies.
• Apply stakeholder management skills and facilitate discussions on the rationale behind digital content strategies.
• Use expert writing skills to review, understand, and edit complex business concepts and edit for plain language, ensuring content aligns with digital content standards.
• Collaborate and provide expertise on information architecture; determining where in the sitemap new pages should be placed and evaluating and redesigning current structures.
• Help to define the SEO strategy for our internal websites and support in the implementation across all pages and documents.
• Apply the principles of inclusive design, accessibility, and French language laws in content design and creation.
• Perform content audits and manage the documentation and sharing of content throughout its lifecycle.
• Leverage tools such as Google Analytics to monitor content traffic and effectiveness.

What do you need to succeed?

Must Have

• A post-secondary education, ideally with a university degree or college diploma
• 3- 5 years of writing for web experience in marketing, communications, or UX
• Excellent problem-solving skills and the ability to think critically
• Expert knowledge in WordPress
• Excellent stakeholder management skills and the ability to build and maintain relationships
• A portfolio of work samples with proven expertise in content design

Nice to Have

• Understanding of the design thinking methodology
• A working knowledge of OpenText, Wrike, and Figma
• A working knowledge of accessibility standards and methods to address them
• Facility in French

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options with an expectation of at least 3 days in the office
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Collaborating, Content Design, Content Strategy, Digital Content, Employee Experience, User Experience (UX)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-13

Application Deadline:

2025-06-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.