Manager, Service Operations Planning

Canadian Solar; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

Canadian Solar’s Service Operations Planning Manager will lead global planning and work management across e-STORAGE’s service operations in the Americas, Europe, and APAC. This role focuses on building consistent processes for preventive and corrective maintenance, work orders, spares coordination, and service reporting across the BESS service portfolio.

You will drive planning discipline, support CMMS-enabled workflows, improve data quality, and standardize processes to deliver reliable service

Qualifications

• At least 5 years in service planning, maintenance planning, or field service coordination.
• Experience with CMMS/EAM/ERP systems and data-driven workflows.
• Ability to lead planning across multiple regions and sites.

Responsibilities

• Lead global planning and service coordination across Americas, Europe, and APAC.
• Define and standardize maintenance planning workflows and reporting.
• Support CMMS rollout with standard work orders and data inputs.
• Partner with Service Directors and regional teams to improve visibility into maintenance progress and risks.
• Establish escalation processes for service-related needs (POs, RMAs, spares).
• Monitor execution metrics and drive corrective actions to improve service KPIs.
• Standardize parts coordination, warranties, and inventory alignment with field needs.
• Develop training materials and current/future state workflows for onboarding and adoption.

Skills

Service planning

CMMS

ERP

Data quality

Lean Six Sigma

Education

Engineering

Logistics

Supply Chain

Operations Management

Tools

CMMS

EAM

ERP

Job description

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.Position Title: Manager, Service Operations PlanningDepartment: ServiceCompensation: $100,000 - $120,000 + annual bonusReports To: Global Director, ServiceLocation: Ontario, CanadaAbout the Role:The Service Operations Planning Manager will lead global planning and work management across e-STORAGE’s service operations in the Americas, Europe, and APAC. This role is focused on building consistent processes for how preventive maintenance, corrective maintenance, work orders, spares coordination, and service reporting are planned, tracked, and executed across the BESS service portfolio. In addition, you will work to improve global service execution through stronger planning discipline, CMMS-enabled workflows, data quality, and process standardization.Responsibilities:Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC, ensuring consistent execution and collaboration across regionsDefine, standardize, and improve service planning workflows for preventive maintenance, corrective maintenance, service events, work orders, spares coordination, procurement requests, and reportingSupport CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentationPartner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risksEstablish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirementsMonitor PM/CM execution, schedule adherence, open work orders, completion rates, and key service KPIs to identify gaps and drive corrective actionsStandardize service parts and spares coordination processes, including stock control, audits, RMA tracking, ordering practices, and alignment with field service needsConduct audits of service execution, workflow adherence, reporting accuracy, and process compliance across global regionsDevelop training materials, process maps, and current/future state workflows to support onboarding, regional adoption, and long-term process consistencyRequired Qualifications and Skills:Educational background in Engineering, Logistics, Supply Chain, Operations Management, or a related fieldAt least 5 years' of experience in service planning, maintenance planning, O&M operations, field service coordination, operations planning, or work managementStrong understanding of preventive maintenance, corrective maintenance, work order management, service workflows, resource coordination, and operational reportingHands-on experience with CMMS, EAM, ERP, or field service management systems, including work order creation, data quality, process adoption, and workflow standardizationExperience leading or supporting planning, scheduling, service coordination, maintenance coordination, or operational support teams across multiple sites or regionsExposure to spares coordination, procurement requests, RMA processes, inventory visibility, or service parts management in support of field operationsDemonstrated experience improving processes, standardizing workflows, developing SOPs, mapping current/future state processes, or applying Lean Six Sigma / continuous improvement methodse-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.This is a current vacancy, and we are actively hiring for this position.#CanadianSolar