Branch Administration

RBC; Windsor; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Total rewards program

Coaching & development

Flexible benefits

Job summary

RBC Dominion Securities in Windsor, Ontario, seeks a Branch Operations Manager to be the operational backbone of the branch, providing strategic and administrative leadership to the Branch Management Team and Advisor teams.

You will oversee daily branch operations, compliance, HR administration, client account processing, and cross-functional coordination, while maintaining audit-ready documentation standards.

Qualifications

• CIRE certification required.
• Prior experience in securities/banking.
• Ability to multi-task in a fast-paced environment.
• Meticulous attention to detail with strong time management.
• Excellent written and verbal communication in English.
• Professional demeanor that fosters a positive working environment.
• Self-directed problem-solving ability; independent work style.

Responsibilities

• Manage administrative operations and internal control requirements of the branch - approvals of transactions, technology support, documentation verification and account openings.
• Review compliance-related matters - ensure regulatory requirements and internal controls are met.
• Manage technology – oversee system access, setup, troubleshooting, and adoption.
• Liaise with internal RBC teams to resolve issues and streamline processes.
• Execute the Branch Manager’s vision by translating strategy into daily operations.
• HR administration including payroll, onboarding, vacation/absence management, recruitment, coaching and registrations.
• Recruit, lead and develop staff and coordinate ongoing professional development.
• Cultivate an environment that supports engagement and cross-functional collaboration.

Skills

Adaptability

Banking products

Branch banking

Communication

Cross-selling

Customer interactions

Problem management

Teller operations

Education

Tools

DS systems

Job description

Job Description

What is the opportunity?

RBC Dominion Securities is seeking a Branch Operations Manager. You’ll be the operational backbone of the branch, providing strategic and administrative leadership to the Branch Management Team and Advisor teams. The role ensures daily branch operational and regulatory compliance while overseeing HR administration, client account processing, internal controls execution, technology support, and cross-functional coordination while maintaining separation of duties and audit-ready documentation standards.

What will you do?

• Manage administrative operations and internal control requirements of the branch - Approval of incoming and outgoing daily transactions, technology support, documentation verification and account openings approvals, etc.
• Review of Compliance related matters - ensure all regulatory requirements and internal controls are consistently met.
• Manage technology – Oversee system access, setup, troubleshooting, and technology adoption across the branch.
• Liaise across internal departments – Coordinate with internal RBC teams to resolve issues and streamline processes.
• Execute the Branch Manager’s vision – Translate strategic goals into day-to-day operational excellence
• HR administration - Oversee payroll, new employee onboarding, vacation/absence management, recruitment, Coaching, Registrations (CIRO, Insurance, PC USA), employee recognition, performance management, etc.
• Recruit, lead and develop staff – assist in the recruitment and training of new branch support staff and coordinate ongoing professional development for existing team members.
• Cultivate an environment that supports employee engagement and strong cross-functional collaboration

What do you need to succeed?

Must-have

• Canadian Investment Regulatory Exam (CIRE) certification
• Prior experience in the securities/banking industry
• Ability to work efficiently and multi-task in a fast-paced environment
• Meticulous attention to detail with excellent time management
• Strong written and verbal communication skills in English
• Professional demeanor that fosters a positive working environment
• Self-directed problem-solving ability; comfortable working independently

Nice-to-have

• Knowledge of RBC Dominion Securities systems and procedures
• Prior experience in the securities/banking industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program which includes competitive compensation and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to build close relationships with clients

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Adaptability, Banking Products, Branch Banking, Communication, Cross-Selling, Customer Interactions, Customer Needs, Problem Management, Teller Operations

Additional Job Details

Address

1922 WYANDOTTE ST E:WINDSOR

City

Windsor

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-28

Application Deadline

2026-09-11

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate’s experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$65,000.00 - $85,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.