Manager, Product Development & Innovation

Greater Toronto Airports Authority; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Product Development and Innovation Manager to drive transformative solutions in ground transportation. This role offers a unique opportunity to lead cross-functional teams, manage product lifecycles, and enhance customer experiences at a global hub airport. You'll collaborate with various stakeholders to develop innovative products and strategies while fostering a high-performance culture. If you're passionate about shaping the future of transportation and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Comprehensive healthcare coverage

RRSP plans with company match

Flexible hybrid work environment

Continuous learning opportunities

Reward and recognition program

Qualifications

• 8+ years in digital product management with a focus on customer experience.
• Experience leading cross-functional teams and managing product lifecycles.

Responsibilities

• Lead product strategy and roadmaps for groundside transportation.
• Manage digital platforms ensuring customer-centric experiences.

Skills

Digital Product Management

Cross-functional Team Leadership

Business Case Development

Customer-Centric Approach

Data Analysis

Education

Post-secondary degree in Business Administration

Degree in Digital Technology or Product Management

Job description

Job Category: Commercial

Requisition Number: MANAG003916

Posted: April 24, 2025

Employment Type: Full-Time

Work Arrangement: Hybrid

Locations

Toronto, ON L5P1B2, CAN

Description

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
• Comprehensive and highly competitive healthcare and benefit coverage including RRSP plans with company match.
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, Groundside Transportation Business Planning & Performance, this role leads the Product Development and Innovation Business Unit with a focus on driving revenue growth and enhancing the passenger and partner experience. You’ll be responsible for leading and collaborating with individuals and teams to create transformative products and business solutions that align with the evolving needs of the transportation industry. You’ll oversee the full product lifecycle—from ideation through to delivery—across airport parking, ground transportation, and EV charging services. The role involves extensive cross-functional collaboration and developing solutions including those that are both passenger and partner facing, and those that require complex integrations with internal and third party stakeholders. You’ll also foster a high-performance culture rooted in innovation, accountability, and continuous improvement.

As Manager, Product Development and Innovation, you will:

• Lead the development and execution of long-term product strategy and roadmaps for groundside transportation, ensuring alignment with enterprise goals, customer needs, and capital planning priorities.
• Manage and evolve all digital and e-commerce platforms related to parking, ground transportation, EV charging, and curbside services, ensuring seamless and customer-centric experiences.
• Collaborate closely with internal teams including IT, Operations, Finance, and SR&C to ensure products are integrated, scalable, and aligned with internal and external stakeholder expectations; influence and partner with business leaders to drive product success.
• Leverage market insights, data, and customer feedback to shape product direction and prioritize features that support customer experience, strategic value, and operational excellence.
• Lead the development of business cases, including capital funding requests, RFIs, and RFPs, navigating complex procurement processes and presenting to executive leadership.
• Track and analyze product performance using KPIs and financial metrics; identify risks, resolve bottlenecks, and continuously drive improvements to meet evolving business needs.
• Build strong relationships with third-party vendors, partners, and cross-functional teams to ensure alignment, effective execution, and delivery against strategic goals.
• Drive annual business planning, budgeting, and forecasting activities related to product lines, co-managing P&L responsibilities and develop strategic plans including “go to market” initiatives.
• Inspire, coach, and develop a diverse, high-performing team by setting clear goals, fostering accountability, and creating a positive, inclusive, and adaptive work environment.

This is the role for you, if you have:

• Post-secondary degree in Business Administration, Digital Technology and/or Product Management, or a combination of education and relevant experience.
• 8+ years of experience in digital product management within a customer-centric environment, with a strong track record of delivering impactful, integrated product strategies.
• 5+ years of experience leading cross-functional teams across departments such as IT, marketing, operations, and business development.
• Proven success building and defending high-value business cases, including those over $5M+.
• Demonstrated leadership in a matrixed and unionized environment, with 3–5 years of people management experience.
• Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

We offer a fast-paced, stimulating environment along with an attractive salary/benefit package commensurate with experience. Please forward your résumé to GTAA Careers at the following link: