Manager, Privacy and Information Management

Douglas College; New Westminster; On-site; CAD 94,000 - 139,000; Full time

Job summary

Douglas College’s New Westminster campus seeks a Records & Privacy Manager to lead access to information, privacy, and records management in compliance with FIPPA. You will oversee electronic and physical records, classifications, and retention, advising staff and leadership on privacy policies.

Reporting to the College Librarian and Director, Learning Services & Records Management, you will manage a team, administer collective agreements as appropriate, and develop procedures, metrics, and

Qualifications

• Master’s degree in a related field is required or highly preferred.
• Relevant certification is an asset (e.g., Certified Information Privacy Professional/Canada, Certified Records Manager).
• 3–5 years’ experience interpreting BC FIPPA and related legislation and applying it to access, records and privacy matters.
• Experience in a government, regulatory, or public sector environment preferred.
• An equivalent combination of education and experience may be considered.
• Excellent written, verbal, and interpersonal communications skills.
• Strong technical proficiency across Microsoft Office and records/document management systems.
• Demonstrated abilities aligned with the Douglas College Core Competency Framework.

Responsibilities

• Respond to and manage access to information requests and privacy compliance matters across the College.
• Oversee privacy impact assessments and BC FIPPA compliance efforts.
• Oversee electronic and physical records systems and document management platforms.
• Lead the records classification system and retention schedule development.
• Oversee digital and physical archives and related processes.
• Provide guidance and training on privacy and records management to staff and leadership.
• Manage records privacy and archives staff, including hiring, coaching and performance management.
• Administer Collective Agreements and represent management in the grievance process as appropriate.
• Establish quality assurance in record keeping for the Records and Information Management program.
• Create and revise policies and procedures on privacy, records management and archives.
• Develop reports, metrics and measures of success per policy and industry best practices.
• Participate in departmental and institutional committees; represent the College externally.
• Act as College Librarian and Director in their absence; serve as Privacy Officer as needed.
• Demonstrate and model the Douglas College Core Competencies and values.
• Perform other related duties as required.

Skills

Excellent written communications

Interpersonal skills

Leadership/management experience

Policy guidance

Education

Master’s degree in related field (e.g., Archival Studies, Information Management, Library & Information Studies)

Tools

Microsoft Office

Records management systems

Document management systems

Job description

Salary Range

Pay Band 11 (Minimum- $94,443, Control Point- $125,924, Maximum- $138,516 ). Placement within a salary band is typically up to Control Point based on skills, experience and internal equity. May place over Control Point in limited circumstances.

Location

New Westminster Campus

Salary Range

Pay Band 11 (Minimum- $94,443, Control Point- $125,924, Maximum- $138,516 ). Placement within a salary band is typically up to Control Point based on skills, experience and internal equity. May place over Control Point in limited circumstances.

The Opportunity

Reporting to the College Librarian and Director, Learning Services & Records Management, this position is responsible for leading the College’s access to information, protection of privacy, and records management functions, ensuring compliance with the BC Freedom of Information and Protection of Privacy Act ( FIPPA ). This position has access to, and provides advice on, matters related to confidential and sensitive records held throughout the College.

• Responding to and managing access to information requests and addressing privacy compliance matters across the College.


• Overseeing the completion of privacy impact assessments in line with BC FIPPA regulations.


• Overseeing electronic and physical records systems, including document management platforms and file storage solutions.


• Leading the application of the records classification system and retention schedule across the College, including the development, use, and maintenance of records management systems.


• Overseeing the College’s digital and physical archives, including identifying and implementing appropriate digital archive systems and processes.


• Providing guidance, training, and advisory support to all employees, including senior leadership, on privacy and records management policies, procedures, and best practices.


• Managing records management, privacy, and archives staff, through hiring, training, coaching, performance management, and professional development.


• Administering the College’s Collective Agreements and representing management in the grievance process, as appropriate.


• Establishing and providing quality assurance in record keeping to ensure the effectiveness of the College’s Records and Information Management ( RIM ) program.


• Creating and revising policies and procedures related to privacy, records management, and archives.


• Creating reports, metrics and measures of success in records management implementation and management based on college policies, records management legislation, and industry best practices.


• Actively participating on relevant departmental and institutional committees and representing the College on external committees.


• Acting for the College Librarian and Director in their absence, including serving as the College’s designated Privacy Officer.


• Actively modeling the Douglas College Core Competencies .


• Performing other related duties as required.

Who We Are

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

What It Takes

• Master’s degree in a related field (e.g., Archival Studies, Information Management, Library & Information Studies.


• Relevant certification is an asset (e.g., Certified Information Privacy Professional/Canada, Certified Records Manager).


• 3-5 years’ experience interpreting BC FIPPA and related legislation, regulations, and case law and applying it to the management of access to information requests, institutional records, and privacy matters.


• Relevant management experience, ideally within a government, regulatory, or public sector environment, including experience in supervision and administrative management.


• An equivalent combination of education and experience may be considered.


• Excellent written, verbal, and interpersonal communications skills, with the ability to explain complex matters in plain language.


• Strong technical proficiency across Microsoft Office and records/document management systems.


• Demonstrated abilities that align with the Douglas College Core Competency Framework .

Demonstrated Experience In

• Applying records management and archives principles, standards, and practices.


• Managing highly sensitive and confidential information with discretion and diplomacy.


• Archival appraisal and retention schedule development.


• Legal citations research (for record keeping).


• Designing file classification systems.


• Determining records management requirements for non- ERMS software applications.


• Providing advisory, training, and reference services to users.


• Developing and applying information management policy and procedures.


• Business process inventorying and mapping.


• Collaborating with information technology colleagues to advise on privacy, security, and risk mitigation.


• Establishing and maintaining effective working relationships with employees at all levels of the organization.

Additional Information

Regular hours of work are 8:30 am - 4:30 pm, Monday to Friday, however occasional evenings and weekends may be required. This position will be based at the New Westminster Campus. Occasional travel between Douglas College’s locations as required. Douglas College (DC) is committed to supporting a healthy work/life balance for Employees. As per the DC Administration Policy A70 Work from Home, College employees may be eligible to work from home on a part-time basis, subject to operational requirements and approval by their Responsible Administrator (RA). First review date of applicants will be on September 7, 2026.