Enrolment Services Advisor

Douglas College; New Westminster; Hybrid; CAD 58,000 - 65,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Douglas College in New Westminster is seeking a service-focused professional for a regular, full-time role at the New Westminster campus. You will provide front-line enrollment and registrar services, interpret policies, and guide students through complex processes with a proactive, client-centered approach.

The College emphasizes healthy work-life balance and offers a flexible schedule and potential hybrid work arrangement. The role includes opportunities to collaborate across campuses in BC.

Qualifications

• Bachelor's degree in a relevant field and 3 years related work experience or combination of education and experience.
• Minimum of 3 years direct experience in service-centred roles in a post-secondary environment.
• Experience interpreting, applying and advising on policies and procedures.
• Sound knowledge of enrolment or registrarial services or comparable work experience.

Skills

Front-line service

Policy interpretation

Counseling/Guidance

Enrolment knowledge

Education

Bachelor's degree in a relevant field

Job description

Location

New Westminster/Coquitlam Campus

Salary Range

$57,671 per annum (with wage increments to a max of $64,636 per annum), which includes a special allowance of $1,000 per annum. Salary and wage increments are in accordance with the Collective Agreement.

The Opportunity

Equal access to education is at the forefront of your core values. You find gratification in advocating for and guiding students through one of the most crucial decisions in their lives. When presented with a problem, you analyze the situation, eager to offer a solution. Often, you're told that your enthusiasm for involvement and proactive listening are assets to the team.

Who We Are

Do what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

What It Takes

• Bachelor's degree in a relevant field from a recognized post-secondary institution and 3 years related work experience or a combination of education and experience.
• Minimum of 3 years of direct experience in service-centred, preferably in a post-secondary environment; a proven ability to provide exceptional front-line service in a fast-paced environment is required.
• Experience with interpreting, applying and advising on policies and procedures.
• Sound and current knowledge on best practices in enrolment or registrarial services or comparable work experience.
• Ability to provide effective and appropriate guidance and counsel.

Additional Information

• This regular, full-time (35 hours per week) position is available starting October 5, 2026.
• Hours of work will typically be scheduled Monday to Friday, between 8:45 am - 4:15 pm.
• This position is required to work a flexible schedule based on operational needs
• Shift days and times may change depending on operational needs
• Evening and occasional weekend work may be required.
• The position is located at the New Westminster campus; and will be required to work at all Douglas College campuses and offsite locations.
• Douglas College is committed to supporting a healthy work/life balance for employees.
• A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College's Work From Home Policy.