Manager Operations Key Accounts - Canada

GEODIS; Dorval; On-site; CAD 80,000 - 105,000; Full time

Job summary

GEODIS is seeking an Operations Key Account Manager to lead strategic reviews, manage customer escalations, and drive process improvements for CAN accounts. You will coordinate IT system setup, track performance, and collaborate with product teams to optimize reliability and cost.

The role requires strong analytical skills, 5+ years in logistics or supply chain, and proficiency with Microsoft Office. Based in Dorval, this is an on-site position offering growth opportunities within a global

Qualifications

• Minimum 5 years related experience and/or training, or equivalent mix of education and training.
• Proficient with MS Word, Excel, Outlook and PowerPoint.
• Proven ability to lead resolution of problems and corrective actions to mitigate loss and repeats.
• Track record of establishing operational SOPs and conducting reviews.
• Taking ownership of and overseeing customer escalations is critical.

Responsibilities

• Leads and attends periodic business review meetings, creates minutes and actions for improvements.
• Addresses customer issues with a strategic direction engaging Senior Management.
• Sets up customers within IT systems for handling, visibility and reporting.
• Initiates and leads yield improvement processes for targets above/below expectations.
• Performs in-depth business process and supply chain analysis to find improvements.
• Monitors KPIs, SOP compliance and implements corrective actions.
• Ensures operations goals per CSOP are met for customers.
• Works with product to build solutions to improve reliability and reduce costs.

Skills

Client relationship management

Analytical thinking

Leadership

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Operations Key Account Manager - CAN (OKAM)

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team: (job description)

• Leads and attends periodic business review meetings, creates minutes of the meetings and actions the items to be improved or changed
• Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
• Sets up Customer within IT systems to ensure operational handling, visibility (track& trace) and reporting together with Customer Implementation
• Initiates and leads yield improvement process for business below or above target levels
• Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly
• Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary
• Ensures operations internal & external customer quality goals per Customer Standard Operating Procedure (CSOP)
• Works with product to build solutions for customers to improve reliability and reduce costs

What you need: (requirements)

• Minimum 5 years related experience and/or training or an equivalent combination of education and training
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Proven to ability to lead problem resolution and participating in corrective actions to mitigate loss & avoid repeats
• Track record of establishing operational SOP’s and conducting reviews
• Taking ownership of and professionally overseeing customer escalations is critical