Key Account Controller (Bilingual Mandarin Required)

SwiftX; Canada; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A logistics and supply chain company in Canada is seeking a Key Account Controller to manage client relationships and enhance financial performance. This mid-senior level role focuses on operational management, requiring a bachelor's degree and at least 4 years of experience, including in international e-commerce logistics. The ideal candidate will possess strong analytical and communication skills, with proficiency in data analysis tools such as Python and Power BI. The position offers full-time employment with benefits including medical and vision insurance.

Qualifications

• Minimum 4 years of relevant experience with a proven track record in operational management.
• At least 1 year of experience in international e‑commerce logistics management.
• Deep understanding and passion for driving operational excellence.

Responsibilities

• Act as the primary financial and operational contact for assigned key accounts.
• Monitor account performance, including revenue, costs, margins, and KPIs.
• Identify growth opportunities, cost‑saving initiatives, and process improvements.

Skills

Financial analysis

Operational management

Analytical skills

Communication skills

Team collaboration

Education

Bachelor’s degree in Business, Logistics, Engineering, or related

Tools

Python

Pandas

Power BI

Excel/VBA

C#

SQL

Microsoft PowerPoint

Word

Job description

Position Overview

The Key Account Controller is responsible for managing and growing strategic client relationships, ensuring financial performance, and driving operational excellence within key accounts. This role combines financial oversight, data-driven analysis, and strong communication skills to support account growth and profitability.

Key Responsibilities

• Act as the primary financial and operational contact for assigned key accounts.
• Monitor account performance, including revenue, costs, margins, and KPIs.
• Prepare and present account performance reports and financial insights to internal stakeholders and clients.
• Collaborate with sales, operations, and customer service teams to ensure account objectives are met.
• Identify growth opportunities, cost‑saving initiatives, and process improvements within key accounts.
• Support contract negotiations and pricing strategies by providing financial analysis and risk assessment.
• Build and maintain strong relationships with key clients, understanding their business needs and aligning solutions accordingly.
• Ensure compliance with company policies, contractual obligations, and risk management practices.

Requirements

• Bachelor’s degree in Business, Logistics, Engineering, or a related.
• Minimum 4 years of relevant experience with a proven track record in operational management.
• At least 1 year of experience in international e‑commerce logistics management.
• Strong analytical skills with proficiency in Python, Pandas, Power BI, Excel/VBA, C#, and SQL.
• Deep understanding and passion for driving operational excellence.
• Demonstrated ability to deliver results through leadership, collaboration, and influence.
• Experience handling complex operational and commercial challenges.
• Excellent communication, presentation, and influencing skills.
• Strong team player with a proactive approach to supporting global, regional, and country teams.
• Ability to build effective networks and relationships across multiple levels of the organization.
• Knowledge of risk management principles and ability to identify and mitigate operational risks.
• Proficiency in Microsoft PowerPoint, Word, and Excel.
• Excellent command of spoken and written English.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development

Industries

Transportation, Logistics, Supply Chain and Storage

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance