Manager Operations Key Accounts - Canada

Geodis FF Canada; Dorval; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

GEODIS Canada is seeking a Manager Operations Key Accounts to lead key account operations across Canada, including cross-functional collaboration with IT and product teams to ensure accountable service delivery.

The role requires 5+ years of related experience, strong Microsoft Office skills, proven problem-resolution ability, and a track record in SOP creation and customer escalation management; hybrid work arrangement in Dorval, QC.

Qualifications

• Minimum 5 years related experience and/or training
• Proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Proven ability to lead problem resolution and corrective actions
• Track record of establishing operational SOPs and reviews
• Taking ownership of customer escalations

Responsibilities

• Leads and attends periodic business review meetings, creates minutes of the meetings and actions to be improved or changed
• Addresses all customer issues with a strategic direction and communications involving Senior Management
• Sets up customers within IT systems to ensure operational handling, visibility and reporting with Customer Implementation
• Initiates and leads yield improvement processes for data below or above targets
• Performs in-depth business process and supply chain analysis to identify weaknesses and opportunities for improvements
• Monitors KPIs, SOP compliance and implements corrective actions
• Ensures operations internal & external customer quality goals per CSOP
• Works with product to build solutions to improve reliability and reduce costs

Job description

Manager Operations Key Accounts - Canada

Job Category: Account Mgmt

Requisition Number: MANAG052199

• Posted : August 14, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

• Pay or shift range: $80,000 CAD to $100,000 CAD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Operations Key Account Manager - CAN (OKAM)

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team: (job description)

• Leads and attends periodic business review meetings, creates minutes of the meetings and actions the items to be improved or changed
• Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
• Sets up Customer within IT systems to ensure operational handling, visibility (track& trace) and reporting together with Customer Implementation
• Initiates and leads yield improvement process for business below or above target levels
• Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly
• Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary
• Ensures operations internal & external customer quality goals per Customer Standard Operating Procedure (CSOP)
• Works with product to build solutions for customers to improve reliability and reduce costs

What you need: (requirements)

• Minimum 5 years related experience and/or training or an equivalent combination of education and training
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Proven to ability to lead problem resolution and participating in corrective actions to mitigate loss & avoid repeats
• Track record of establishing operational SOP's and conducting reviews
• Taking ownership of and professionally overseeing customer escalations is critical

Disclaimer 1. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 2. Job Duties as documented in this job description are considered Essential Functions. The Company is committed to improving accessibility for all with disabilities and to ensuring that all of our employees have the support and the tools they need to succeed. We have developed policies relating to human rights, accessibility and accommodation, and provide all our employees with training on Accessibility, either during orientation and/or on an ongoing basis.