Manager, Operations and Facilities (7-Month Contract)

Royal College of Dental Surgeons of Ontario; Toronto; Hybrid; CAD 143,000 - 161,000; Full time

Benefits offered by this job

Onsite gym

GoodLife Fitness discount

Wellbeing webinars

Social events

Job summary

The Royal College of Dental Surgeons of Ontario (RCDSO) in Toronto seeks a Manager, Operations and Facilities to lead hybrid workplace operations during a 7-month contract. You will oversee facility management, vendor relationships, budgeting and space planning, including the relocation project and safety programs.

Ideal candidates have five years of supervisory experience, strong communication skills, and proficiency with MS 365/SharePoint; bilingual French/English is an asset.

Qualifications

• Post-secondary education or equivalent education and experience.
• Five years supervisory and/or management experience in a similar field.
• Demonstrated experience with facility management budget management, government regulations and health & safety.
• Demonstrated experience managing complex projects, such as commercial construction initiatives, building decommissioning activities, or the sale of facilities.
• Proficiency with MS 365, including SharePoint
• Excellent written and oral communications skills
• FMP or PMP Certification an asset
• WHIMIS Certification an asset
• RCDSO is building its bilingual (French/English) capacity and excellent French language proficiency is an asset

Responsibilities

• Manage physical space for the College including facility upgrades, repairs and maintenance.
• Plan and evaluate facility projects from start to finish according to project schedule, specifications and budget and monitor progress and prepare progress reports.
• Develop standards for hybrid workers to book workspace and parking for on-site work.
• Develop, implement and maintain effective preventative maintenance programs and ensure the organization complies with all applicable codes, standards and government regulations.
• Manage and monitor all security systems, standards and protocols for property management.
• Manage the onsite and offsite records storage, including records scanning vendor oversight.
• Manage and oversee space and catering management for onsite meetings.
• Manage the emergency response process in collaboration with the Joint Occupational Health and Safety Committee (JOHSC).
• Oversee a department of 4 staff (three direct reports and one indirect).
• Provide oversight of 1 on-site security personnel and Alarm Response Security Personnel.

Skills

Leadership

Budget management

Facility management

Project management

MS 365

SharePoint

Communication

Bilingual FR/EN

Education

Post-secondary education or equivalent

Tools

Access control systems

CCTV management

Contract negotiation

Job description

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 1,200 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness, and fairness in all our work.

Are you interested in helping our workplace evolve and drive continuous improvements that support our people? Bring your communications, customer service and project management skills to our team as the Manager, Operations and Facilities within our Operations and Facilities department.

The Operations and Facilities department manages the College’s daily workplace operational activities and office resources, including office services, property management and maintenance. This team also works collaboratively with internal parties and external consultants to ensure efficient space planning, organizational operations to create secure, effective and inclusive space where people can do their best work. Having effective workspace matters more than ever as the College continues to offer a flexible work environment with staff working both in-person and online.

This role will lead operational services, trades and vendor management, and property and physical records management. You will ensure a safe, efficient, and well-managed work environment while overseeing resources that support onsite operations that work to also support staff both in-person and online. The College is currently embarking on a exciting relocation project. This role will be working with project managers, construction managers and a design team during the period of the contract.

You are detail oriented, a clear communicator, proactive change leader and you can bring teams together to foster strong relationships across the organization.

This is a single hybrid vacancy, anticipated to be a 7-month contract with an anticipated start in November 2026. This role will require the successful candidate to work onsite at our Toronto office at least three times per week and additionally as needed.

At this time, we are only considering candidates located in Ontario or who are willing to relocate.

What can I expect to do in this role?

Reporting to the Chief Financial Officer, you will:

Facility Management

• Manage physical space for the College including facility upgrades, repairs and maintenance
• Plan and evaluate facility projects from start to finish according to project schedule, specifications and budget and monitor progress and prepare progress reports
• Develop standards for hybrid workers to book workspace and parking for on-site work
• Develop, implement and maintain effective preventative maintenance programs and ensure the organization complies with all applicable codes, standards and government regulations
• Manage and monitor all security systems, standards and protocols for property management
• Manage the onsite and offsite records storage, including records scanning vendor oversight
• Manage and oversee space and catering management for onsite meetings
• Manage the emergency response process in collaboration with the Joint Occupational Health and Safety Committee (JOHSC)
• Oversee a department of 4 staff (three direct reports and one indirect)
• Provide oversight of 1 on-site security personnel and Alarm Response Security Personnel

General Management

• Develop and monitor the Operations and Facilities Management’s operational and capital budgets
• Plan for future capital initiatives and expenditures based on a 3-year life cycle
• Maintain the Facilities & Operations Risk Register
• Manage Operations staff with a focus on teamwork and service excellence
• Develop and oversee policies and procedures that support a safe working environment, both on-site and remote, and standardized procedures to support operations and a well-maintained building

Operations and Services

• Prepare analysis and negotiate contracts for the management of trades, goods and services
• Access control and CCTV system management
• Oversee operational systems such as the operations: ticketing system, booking system and ergonomics program
• Ensure professional standards are set for frontline operations services: interior/exterior premises, mailing/couriers, office supplies, and security desk
• Build cooperative relationships with all staff and provide a framework for service partnership with team and clients
• Responsible for managing after-hours security and response protocols
• Be on call 24/7 for operational and building matters
• Act as a point of contact for all external property monitoring - security, elevator entrapments, emergencies and alarms

What skills and background do I need?

The Manager, Operations and Facilities requires:

• Post‑secondary education or equivalent education and experience
• Five years supervisory and/or management experience in a similar field
• Demonstrated experience with facility management budget management, government regulations and health & safety
• Demonstrated experience managing complex projects, such as commercial construction initiatives, building decommissioning activities, or the sale of facilities
• Poficiency with MS 365, including SharePoint
• Excellent written and oral communications skills
• FMP or PMP Certification an asset
• WHIMIS Certification an asset
• RCDSO is building its bilingual (French/English) capacity and excellent French language proficiency is an asset

Compensation and Total Rewards

• Base annual hiring salary from $143,174 to $161,071 (pro-rated for the duration of the contract), commensurate with experience
• Paid vacation, wellbeing and sick days (pro-rated for the duration of the contract)
• Career-related learning and development opportunities
• Half‑day workday before statutory holidays
• Onsite gym, corporate discount to GoodLife Fitness, and wellness‑related webinars
• Opportunities to connect with colleagues through virtual and in‑person social events

Our recruitment process will include a panel interview that will possibly be conducted in‑person at our Toronto office. Internal candidates are offered feedback consistently on their candidacy at the conclusion of the recruitment and selection process.

Thank you for your interest; only applicants selected for an interview will be contacted.

Our inclusive, flexible and collaborative workplace helps us build better regulation that puts the public first. RCDSO does not currently utilize artificial intelligence in its recruitment and selection process.

Accommodation is available upon request under the Ontario Human Rights Code.

www.rcdso.org