Manager, Night Audit - Year-Round - Full-Time

ZipRecruiter; Ontario; On-site; CAD 54,000 - 63,000; Full time

Job summary

A leading resort in Ontario seeks a Night Audit Supervisor to oversee operations and ensure exceptional guest service. This full-time position offers competitive pay starting at $54,000, along with various employee perks including free ski passes and discounts. The ideal candidate will have supervisory experience and strong customer relations skills.

Benefits

Free Alterra Mountain Pass for employees

Alterra Mountain Passes for family

Discounts on Blue Mountain Lift tickets

Free rentals

Staff priced meals & Starbucks treats

Staff room rates at hotels

Retail savings at various brands

Qualifications

• 2 years' experience within Front Desk or Housekeeping operations.
• Previous hotel supervisory experience preferred.

Responsibilities

• Supervising Night Auditors and managing work environment.
• Addressing guests' concerns and ensuring service standards.
• Leading hotel's Emergency Response team at Night.

Skills

Customer Relations

Inventory Management

Computer-based Tools

Education

Hotel Management Diploma

Business Management Degree

Tools

Excel

Access

Job description

Job Description

Please note, this position is located at Blue Mountain Resort in The Blue Mountains, Ontario.

Year Round

WHAT'S IN IT FOR ME?

Resort Perks:

• Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations!
• Alterra Mountain Passes for your family
• Discounts on Blue Mountain Lift tickets.
• Free rentals;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!

Salary starting at $54,000
Full-Time, Year-Round with Benefits

Overnight Shifts, including weekends required

WHAT WILL I BE DOING?

Reporting to the Director of Hotel Operations, this position is responsible for supervising the Night Auditors by delegating job assignments and managing the work environment to ensure maximum efficiency while maintaining service standards and providing a healthy work environment as well as ensuring exceptional levels of guest service according to Westin Brand Standards. They oversee all hotel operations in the absence of senior management.

• Staff supervision, ensuring high standards within front desk, telephone, guest services. Train, direct, coach & counsel Night Audit staff.
• Addressing guests' concerns and feedback, and deciding on appropriate compensation.
• Ensuring full compliance with all department policies, hotel rules, procedures, and Westin company standards.
• Assisting in developing new and improved policies and procedures.
• Processing Night Audit tasks, including balancing on command, balancing O&B master billing, posting F&B BEOs, Spring Miller Systems.
• Leading the hotel's Emergency Response team at Night.

WHAT DO WE NEED FROM YOU?

• Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (customer relations, inventory management, hotel emergencies, etc.)
• Strong ability and aptitude with computer-based tools and systems (Excel, Access, NAV, hotel information system)
• Hotel management, hospitality management, or business management diploma/degree preferred
• 2 years' experience within Front Desk or Housekeeping operations
• Accounting education or knowledge preferred
• Previous hotel supervisory experience preferred

CORE VALUES

Authenticity | Empowerment | Collaboration | Purpose

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort, nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Located just 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. The resort is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, including the world's largest heli-skiing operation and the Ikon Pass, offering access to over 50 mountain destinations worldwide. Headquartered in Denver, Colorado, Alterra exists to shape the future of mountain adventure.