Manager, Night Audit - Year-Round - Full-Time

ZipRecruiter; Barrie; On-site; CAD 54,000 - 65,000; Full time

Job summary

A leading resort in Ontario seeks a Night Supervisor to oversee hotel operations and staff. This full-time position offers a competitive salary starting at $54,000, along with various employee perks, including free lift passes and discounts. The role involves managing guest services, staff training, and ensuring adherence to hotel policies. Ideal candidates will have hotel management education and supervisory experience, with a strong focus on customer relations and problem-solving skills.

Benefits

Free Alterra Mountain Pass

Discounts on Lift Tickets

Free Rentals

Staff Priced Meals

Retail Savings

Qualifications

• 2 years' experience in Front Desk or Housekeeping operations.
• Proven ability to manage challenging situations.

Responsibilities

• Supervising Night Auditors and managing hotel operations.
• Addressing guest concerns and ensuring compliance with standards.

Skills

Customer Relations

Inventory Management

Problem Solving

Education

Hotel Management Diploma

Business Management Degree

Tools

Excel

Access

NAV

Hotel Information Systems

Job description

Job Description

Please note, this position is located at Blue Mountain Resort in The Blue Mountains, Ontario.

Year Round

WHAT'S IN IT FOR ME?

Resort Perks:

• Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations!
• Alterra Mountain Passes for your family
• Discounts on Blue Mountain Lift tickets.
• Free rentals;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!

Salary starting at $54,000
Full-Time, Year-Round with Benefits

Overnight Shifts, including weekends required

WHAT WILL I BE DOING?

Reporting to the Director of Hotel Operations, this position is responsible for supervising the Night Auditors by delegating job assignments and managing the work environment to ensure maximum efficiency while maintaining service standards and providing a healthy work environment. The role involves overseeing all hotel operations in the absence of senior management.

• Staff supervision, ensuring highest standards within front desk, telephone, guest services. Train, direct, coach & counsel Night Audit staff.
• Addressing guests' concerns and feedback, and deciding on appropriate compensation.
• Ensuring full compliance of all department policies, hotel rules, procedures, and Westin standards.
• Assisting in developing new policies and procedures.
• Processing Night Audit tasks, including balancing on command, balancing O&B master billing, posting of F&B BEOs, Spring Miller Systems.
• Leading the hotel's Emergency Response team at Night.

WHAT DO WE NEED FROM YOU?

• Proven ability to manage challenging and dynamic situations tactfully and appropriately (e.g., customer relations, inventory management, hotel emergencies).
• Strong aptitude with computer-based tools and systems (Excel, Access, NAV, hotel information systems).
• Hotel management, hospitality management, or business management diploma/degree.
• 2 years' experience within Front Desk or Housekeeping operations.
• Accounting education or knowledge.
• Previous hotel supervisory experience.

CORE VALUES

Authenticity | Empowerment | Collaboration | Purpose

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort, located on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires (Ojibway, Odawa, and Pottawatomie Nations). Just 90 minutes outside Toronto, Blue Mountain is a four-season outdoor destination. It is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - offering access to more than 50 mountain destinations globally. Headquartered in Denver, Colorado, Alterra Mountain Company is driven by a passion for mountains and adventure, shaping the future of mountain recreation.