Manager, Night Audit - Year-Round - Full-Time

ZipRecruiter; New Tecumseth; On-site; CAD 54,000 - 63,000; Full time

Job summary

A leading resort in Ontario is seeking a Night Manager responsible for supervising hotel operations during overnight shifts. The role involves managing staff, ensuring guest satisfaction, and maintaining service standards. With a starting salary of $54,000, this full-time position offers various perks including free ski passes and staff discounts.

Benefits

Free Alterra Mountain Pass

Discounts on Lift Tickets

Free Rentals

Staff Meals

Retail Savings

Qualifications

• 2 years' experience in Front Desk or Housekeeping operations.
• Proven ability to manage dynamic situations tactfully.

Responsibilities

• Supervising Night Auditors and delegating tasks.
• Ensuring compliance with hotel policies and standards.
• Addressing guest concerns and feedback.

Skills

Customer Relations

Inventory Management

Computer-based Tools

Education

Hotel Management Diploma

Business Management Degree

Tools

Excel

Access

Job description

Job Description

Please note, this position is located at Blue Mountain Resort in The Blue Mountains, Ontario.

Year Round

WHAT'S IN IT FOR ME?

Resort Perks:

• Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations!
• Alterra Mountain Passes for your family
• Discounts on Blue Mountain Lift tickets.
• Free rentals;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!

Salary starting at $54,000

Full-Time, Year-Round with Benefits

Overnight Shifts, including weekends required

WHAT WILL I BE DOING?

Reporting to the Director of Hotel Operations, this position is responsible for supervising the Night Auditors by delegating job assignments and managing the work environment to ensure maximum efficiency while maintaining service standards and providing a healthy work environment, as well as ensuring exceptional levels of guest service according to Westin Brand Standards. They oversee all hotel operations in the absence of senior management.

• Staff supervision, ensuring highest standards within front desk, telephone, guest services. Train, direct, coach & counsel Night Audit staff.
• Addressing guests' concerns and feedback, and deciding on appropriate compensation.
• Ensuring full compliance of all department policies, hotel rules and procedures, and Westin company standards.
• Assisting in developing new improved policies and procedures.
• Processing Night Audit tasks, including balancing on command, balancing O&B master billing, posting of F&B BEOs, Spring Miller Systems.
• Leading hotel's Emergency Response team at Night.

WHAT DO WE NEED FROM YOU?

• Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (e.g., customer relations, inventory management, hotel emergencies, etc.)
• Strong ability and aptitude with computer-based tools and systems (e.g., Excel, Access, NAV, hotel information system)
• Hotel management, hospitality management, or business management diploma/degree
• 2 years' experience within Front Desk or Housekeeping operations
• Accounting education or knowledge
• Previous hotel supervisory experience

CORE VALUES

Authenticity | Empowerment | Collaboration | Purpose

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort, nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. The resort is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations worldwide.

Headquartered in Denver, Colorado, Alterra Mountain Company was born out of a shared love of mountains and adventure. Its mission is to shape the future of mountain adventure.