Manager, Night Audit - Year-Round - Full-Time

ZipRecruiter; Collingwood; On-site; CAD 54,000 - 63,000; Full time

Job summary

A leading resort in Ontario is seeking a full-time Night Supervisor to oversee hotel operations during overnight shifts. The role involves managing staff, ensuring guest satisfaction, and maintaining service standards. The position offers competitive salary and various employee perks, including free mountain passes and discounts.

Benefits

Free Alterra Mountain Pass

Discounts on Lift Tickets

Free Rentals

Staff Priced Meals

Retail Savings

Qualifications

• At least 2 years' experience in Front Desk or Housekeeping operations.
• Proven ability to manage challenging situations tactfully.

Responsibilities

• Supervising Night Auditors and delegating job assignments.
• Ensuring compliance with hotel policies and standards.
• Addressing guest concerns and feedback.

Skills

Customer Relations

Inventory Management

Problem Solving

Education

Hotel Management Diploma

Business Management Degree

Tools

Excel

Access

NAV

Job description

Job Description

Please note, this position is located at Blue Mountain Resort in The Blue Mountains, Ontario.

Year Round

WHAT'S IN IT FOR ME?

• Resort Perks:
• Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations!
• Alterra Mountain Passes for your family
• Discounts on Blue Mountain Lift tickets.
• Free rentals;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!

Salary starting at $54,000

Full-Time, Year-Round with Benefits

Overnight Shifts, including weekends required

WHAT WILL I BE DOING?

Reporting to the Director of Hotel Operations, this position is responsible for supervising the Night Auditors by delegating job assignments and managing the work environment to ensure maximum efficiency while maintaining service standards and providing a healthy work environment. The role also involves ensuring exceptional guest service according to Westin Brand Standards and overseeing all hotel operations in the absence of senior management.

• Staff supervision, ensuring highest standards within front desk, telephone, guest services. Train, direct, coach & counsel Night Audit staff.
• Addressing guests' concerns and feedback, and deciding on appropriate compensation.
• Ensuring full compliance with all department policies, hotel rules, procedures, and Westin standards.
• Assisting in developing new policies and procedures.
• Processing Night Audit tasks, including balancing of on-command, O&B master billing, posting of F&B BEOs, Spring Miller Systems.
• Leading the hotel's Emergency Response team at Night.

WHAT DO WE NEED FROM YOU?

• Proven ability to manage challenging and dynamic situations tactfully and appropriately (e.g., customer relations, inventory management, hotel emergencies).
• Strong aptitude with computer-based tools and systems (e.g., Excel, Access, NAV, hotel information systems).
• Hotel management, hospitality management, or business management diploma/degree.
• At least 2 years' experience in Front Desk or Housekeeping operations.
• Accounting education or knowledge.
• Previous hotel supervisory experience.

CORE VALUES

Authenticity | Empowerment | Collaboration | Purpose

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort, located on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires (Ojibway, Odawa, and Pottawatomie Nations). Just 90 minutes from Toronto, Blue Mountain is a four-season outdoor destination owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass — offering access to more than 50 mountain destinations worldwide. Headquartered in Denver, Colorado, Alterra Mountain Company was founded on a shared love of mountains and adventure, aiming to shape the future of mountain experiences.