Manager, Night Audit - Year-Round - Full-Time

Blue Mountain Resort; The Blue Mountains; On-site; CAD 54,000 - 70,000; Full time

Job summary

Join a leading mountain resort as a Night Audit Supervisor, where you will oversee hotel operations during overnight shifts. This role involves managing a team, ensuring exceptional guest service, and maintaining high standards in a dynamic environment. With a strong focus on collaboration and empowerment, you'll play a key role in enhancing guest experiences while enjoying perks like free ski passes and discounts. Be part of a vibrant community dedicated to creating memorable experiences in a stunning four-season destination, just a short drive from Toronto.

Benefits

Free Alterra Mountain Pass for employees

Alterra Mountain Passes for family

Discounts on Lift tickets

Free rentals

Staff priced meals

Staff room rates at hotels

Retail savings at various brands

Qualifications

• 2 years of experience in Front Desk or Housekeeping operations required.
• Strong ability to manage dynamic situations and customer relations.

Responsibilities

• Supervise Night Auditors and maintain service standards.
• Address guest concerns and ensure compliance with hotel policies.

Skills

Customer Relations

Inventory Management

Problem Solving

Supervisory Skills

Computer Proficiency

Education

Diploma in Hotel Management

Degree in Hospitality Management

Accounting Education

Tools

Excel

Access

NAV

Hotel Information System

Job description

Year Round

WHAT'S IN IT FOR ME?

Resort Perks

• Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations!
• Alterra Mountain Passes for your family
• Discounts on Blue Mountain Lift tickets.
• Free rentals;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!

Salary starting at $54,000

Full-Time, Year-Round with Benefits

Overnight Shifts, Including Weekends Required

WHAT WILL I BE DOING?

Reporting to the Director of Hotel Operations, this position is responsible for supervising the Night Auditors by delegating job assignments and managing the work environment to ensure maximum efficiency while maintaining service standards and providing a healthy work environment, as well as ensuring exceptional levels of guest service according to Westin Brand Standards. They oversee all hotel operations in absence of senior management.

• Staff supervision, ensuring highest standards within front desk, telephone, guest services. Train, direct, coach & counsel Night Audit staff.
• Addressing guests' concerns and feedback, and decide on appropriate compensation.
• Ensuring full compliance of all department policies, hotel rules and procedures and Westin company standards.
• Assisting in developing new improved policies and procedures.
• Processing Night Audit tasks, including balance of on command, balance of O&B master billing, posting of F&B BEOs, Spring Miller Systems.
• Leading hotel's Emergency Response team at Night.

WHAT DO WE NEED FROM YOU?

• Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)
• Strong ability and aptitude with computer-based tools and systems (i.e. Excel, Access, NAV, hotel information system)
• Hotel management, hospitality management or business management diploma / degree preferred
• 2 years' experience within Front Desk or Housekeeping operations
• Accounting education or knowledge preferred
• Previous hotel supervisory experience preferred

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

Alterra Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.