Senior IT Analyst

Iaawg; Quebec; On-site; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Flexible insurance plans

Competitive retirement plan

Employee share purchase plan

Vacation and wellness days

Telemedicine services

EFAP

Job summary

iA Financial Group is seeking an IT Analyst - ModernOPS to ensure stability, performance, and continuous improvement of technology services. You will handle application support, incident management, and IT service improvements while collaborating across delivery and operations teams.

The role requires a bachelor’s degree in Computer Science, experience with IT operations and ITIL, and strong communication in French and English. A hybrid work model and Canada-wide collaboration are supported.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• Experience in application support, IT operations, systems integration, or operational support.
• Familiarity with ITIL practices and critical production environments.

Responsibilities

• Monitor the day-to-day health of applications and services.
• Analyze production incidents and document root causes, impacts and workarounds.
• Participate in proactive monitoring, service surveillance and quality improvements.
• Collaborate in change planning, production releases and post-implementation follow-ups.
• Identify automation opportunities and produce operational metrics and dashboards.
• Document procedures and ITSM/ITIL processes; support transitions to production.
• Act as liaison between delivery and operations teams during hypercare.

Skills

Analytical thinking

Prioritization

Leadership

Communication

French proficiency

English proficiency

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Jira

Azure DevOps

Monitoring tools

Observability tools

Job description

Build the Future with Us

Are you passionate about IT operations, continuous improvement, and modernizing technology practices? As an IT Analyst - ModernOPS, you will play a key role in ensuring the stability, performance, and continuous improvement of the technology services managed by the ModernOPS team. This position offers an exciting opportunity to showcase your skills in application support, incident management, and IT service improvement while actively contributing to the quality of technology operations. Here, people and professional growth are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

What You Will Accomplish With Us

• Monitor the day-to-day health of applications and services under the responsibility of the ModernOPS team.
• Analyze production incidents, contribute to their resolution, and document root causes, impacts, and workarounds.
• Participate in proactive monitoring, service surveillance, and quality improvement activities.
• Collaborate in change planning and execution, production releases, and post-implementation follow-ups.
• Identify automation and optimization opportunities while producing operational metrics and dashboards.
• Contribute to the documentation of procedures, guides, and processes, as well as the evolution of ITSM and ITIL practices.
• Act as a liaison between delivery and operations teams, particularly during hypercare activities and transitions into production support.

What Could Help You Succeed in This Role

• Holds a bachelor’s degree in Computer Science or an equivalent combination of education and experience.
• Has experience in application support, IT operations, systems integration, or operational support.
• Is familiar with critical production environments, modern application ecosystems, and ITIL practices.
• Has a strong understanding of incident, problem, and change management.
• Is comfortable using tools such as ServiceNow, Jira, Azure DevOps, or equivalent platforms, as well as monitoring and observability tools.
• Stands out through analytical thinking, prioritization skills, influential leadership, and strong communication abilities.
• Has an advanced level of French proficiency and an intermediate level of English proficiency, as the role requires communicating with unilingual English-speaking vendors and external partners across Canada through emails and phone calls, representing approximately 15% of working time.

Why You Will Love Working With Us

A workplace where learning and development go hand in hand with a shared pursuit of excellence. Artificial intelligence is accessible to everyone, helping increase personal effectiveness and supporting organizational growth. A healthy, safe, equitable, and inclusive environment where potential can be fully expressed and developed. The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces. A chance to contribute to the stability, performance, and continuous improvement of essential technology services. A collaborative role at the intersection of development, infrastructure, business, delivery, and operations teams. A stimulating environment where you will help modernize IT operations practices.

Competitive Benefits

• Flexible group insurance plans.
• Competitive retirement savings plan.
• Employee share purchase plan.
• Vacation program, wellness days, and personal development days.
• Telemedicine services.
• Employee and Family Assistance Program (EFAP).
• Performance bonus, discounts on iA products, and much more.

Location(s) Quebec / 1080, Grande Allee West Other Possible Location(s) Montreal / 1981 McGill College Avenue Company iA Financial Group Posting End Date 2026-08-29

Company Overview iA Financial Group*

is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.