Manager, IT

Stafflink; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in the IT sector is seeking a Manager, Information Technology to oversee operations, manage projects, and ensure data governance. This role involves working closely with third-party vendors and technology teams to implement digital solutions. Ideal candidates have extensive IT experience and are proficient in tools like Microsoft Dynamics 365 and Azure.

Qualifications

• 7-10 years of progressive IT experience, including IT management.
• Expertise in data center management, data governance, and technical management.
• Proficiency in CRM-related tools like Microsoft Dynamics 365 and Azure.

Responsibilities

• Oversees daily IT operations and vendor management.
• Develops and implements data governance policies and CRM management strategies.
• Plans and manages technology projects based on strategic priorities.

Skills

Data governance

Project management

Data center management

Technical management

Team management

Education

Degree in Information Technology or equivalent

Tools

Microsoft Dynamics 365

SSRS

Microsoft Azure

Logic Apps

Azure Functions

Job description

The Manager, Information Technology oversees the daily operations of the Client's IT team, including third-party vendors, projects, risk management, digital transformation, and acts as a liaison between staff, vendors, and members. This role also serves as a back-up to the Director, Information Technology & Digital Transformation. Responsibilities : Risk Management and Compliance :

• Maintain comprehensive compliance and risk management frameworks for data privacy, security, and regulatory adherence.
• Implement and monitor security measures to protect member data.
• Ensure adherence to relevant regulations and standards.
• Conduct regular staff training on compliance and security protocols.

Data Management :

• Develop and maintain data governance policies.
• Chair the Data Governance Committee.
• Implement data quality standards and auditing schedules for CRM data.
• Track and evaluate CRM and platform / tool updates.
• Provide training and documentation on data governance.

CRM Management :

• Evaluate and upgrade CRM to handle increased data volume and business requirements.
• Implement advanced CRM features and develop new reports and dashboards.
• Provide comprehensive CRM training and support.
• Monitor CRM performance and user satisfaction.

Digital Transformation and AI :

• Analyze departmental technology needs to support strategic goals.
• Develop and implement AI tools and systems.
• Maintain and support AI-powered systems and Dynamics CRM AI Copilot.
• Integrate data sources into Power BI and maintain websites.
• Implement an online scheduling system integrated with CRM.

Member Portal :

• Develop and maintain member portal functionality.
• Ensure seamless integration between the portal and CRM.
• Regularly audit and update member data.

Project Management :

• Plan and manage technology projects based on strategic priorities.
• Ensure projects are completed on time and on budget.
• Provide technical direction and training.
• Present project status and recommendations to stakeholders.
• Manage daily IT team activities.
• Mentor and coach IT staff.
• Develop professional growth plans and learning opportunities.
• Serve as a key technical resource and member of the Senior Management Team.
• Back-up the Director, IT and Digital Transformation.
• Lead the implementation of the digital blueprint plan.
• Develop and implement IT goals and policies.
• Oversee the installation and maintenance of IT systems.
• Monitor and analyze the success of IT initiatives and projects.

Qualifications :

• 7-10 years of progressive IT experience, including IT management.
• Degree in Information Technology or equivalent.
• Expertise in data center management, data governance, and technical management.
• Team and project management experience.
• Proficiency in Microsoft Dynamics 365, SSRS, Microsoft Azure, Logic Apps, and Azure Functions.