IT Manager

Flosonics; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job description

We are looking for an experienced IT Manager to join our team and lead core infrastructure, cybersecurity, and enterprise software initiatives. In this hands-on, high-impact role, you’ll own the full spectrum of IT operations—from onboarding and device management to SOC 2 compliance and CRM system integrations.

You’ll work cross-functionally to manage assets and licenses, optimize SaaS tools like HubSpot and Salesforce, implement secure network architecture, and support end-users across the organization. This is a foundational role that ensures our systems are secure, scalable, and aligned with business growth.

Responsibilities:

• Procure, configure, maintain and retire all endpoints (laptops, phones, tablets, screens).
• Track and optimize software subscriptions; assign/revoke user licenses.
• Provision/deprovision accounts across Google Workspace, Azure, Entra, M365, Salesforce, Jira, etc.
• Ensure data retention/transfers (mailboxes, file-shares, SaaS data) during offboarding.
• Lead implementation of Salesforce HubSpot, Zoom and related tools.
• Architect and maintain middleware/API connectors (Zapier, Workato, custom scripts).
• Define data-mapping & sync rules (e.g. calls → HubSpot, leads → Salesforce opps).
• Monitor integration health and build dashboards for sync errors and usage metrics.
• Complete hospital IT-security questionnaires and third-party risk assessments.
• Manage vendor contracts, SLAs and data-use terms.
• Deploy and manage corporate network, firewalls, EDR, VPN, email-security and anti- phishing tools.
• Conduct vulnerability scans, phishing simulations and lead incident response.
• Define and enforce IT policies (vulnerability management, acceptable use, remote-access, network security).
• Drive SOC 2 Type II readiness: control design, evidence collection, remediation.
• Implement automated backups for files, databases and VMs; test restores regularly.
• Maintain and update DR playbooks.
• Provide L1/L2 support for hardware, software, network and remote-access issues.
• Maintain ticketing system and up-to-date SOPs/knowledge base.

Qualifications and Education Requirements:

• 5+ years as an IT generalist or systems admin in a regulated environment (healthcare, med-device, fintech).
• Experience with hospital IT-security reviews preferred.
• Hands-on with endpoint & network security (firewalls, EDR, VPNs).
• Proven track record with SOC 2, HIPAA or ISO 27001 compliance.
• Strong CRM/Admin chops: Salesforce Admin, HubSpot power-user or equivalent.
• Experience with middleware tools (Zapier, Workato, Tray.io) and basic scripting (Python/Node).
• Excellent communicator; able to engage C-suite, engineers and hospital-IT teams alike.

Preferred Toolset

• Identity & Device: Google Workspace, Azure Entra Intune/JAMF/Mosyle.
• Endpoint Security: CrowdStrike, SentinelOne or Sophos.
• Backups/DR: Wasabi, Veeam, Backblaze or native cloud snapshots.
• Ticketing: Jira Service Desk or ServiceNow.
• Integrations: Zapier, Workato, custom REST-API scripts.
• CRM & RevOps: Salesforce, HubSpot, Zoom.

We wish to thank all applicants, however, only those selected for an interview will be contacted directly. If you are selected to participate in the recruitment process, accommodations are available upon your request to meet your accessibility needs.