Manager, Investigations

Toronto Community Housing; Toronto; Hybrid; CAD 124,000 - 136,000; Full time

Benefits offered by this job

Paid vacation days (4+ weeks)

Personal days

Defined benefit pension (OMERS)

Health & dental benefits including HSA

Employee assistance program

Parental leave top-up

Tuition reimbursement

Fitness membership discount

Job summary

Toronto Community Housing (TCHC) seeks a Manager of Investigations to lead the Investigations Unit in preventing, detecting and addressing fraud and misconduct. You will oversee complex investigations, collaborate with internal teams, and advise on process improvements.

This hybrid role offers opportunities to work both at a TCHC location and remotely as operational needs permit. The ideal candidate has 5–8 years in leadership of investigative teams, strong knowledge of privacy, MFIPPA and HSA

Qualifications

• College Diploma in relevant area (e.g. Law Enforcement, Criminology or a related field).
• Minimum 5–8 years experience in a leadership or managerial capacity guiding teams on multi-level projects.
• Thorough knowledge of investigative procedures and methodologies involving fraud and investigations.
• Excellent analytical, problem solving and research skills.
• Strong verbal and written communications abilities; able to interview effectively.

Responsibilities

• Lead and manage the Investigations Unit to prevent, detect and investigate fraud and waste.
• Direct the fraud complaints database and review investigation reports for quality and timeliness.
• Develop and implement new policies, protocols and internal templates.
• Establish liaison with law enforcement, regulatory agencies and third parties.

Job description

About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type

Full-time Permanent

Salary/Hourly Range

$123,900.46 - $136,290.51

Work Details (Days/Hours)

Monday – Friday, 36.25 hours per week

Hybrid Eligible

Yes

Affiliation

Non-Union: Management/Exempt

Division and Department

Legal Services

Number Of Vacancies

1

Existing/New Job

Existing

Grade

08

Vacancy Status

Existing Vacancy

Candidate List Or Eligibility List

Candidate List

What We Offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum four (4) weeks of paid annual vacation days, increasing with years of service
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

Hybrid Job

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

The Manager of Investigations will direct, lead and manage the Investigations Unit within the company. The Manager of Investigations will be responsible to prevent, detect and investigate internal and external fraud and waste matters that put the organization at risk. The position will monitor all fraud complaints received by the organization and action appropriately with the team or other business units within the company.

The Manager of Investigations will develop and maintain strong working relationships with internal and external stakeholders and provide recommendations for improvement to processes and policies as required.

What You’ll Do

Conduct medium to highly complex internal and external investigations into alleged fraud and waste activities, misconduct of employees, residents, or companies in relationship or seeking to do business with TCH.

• Utilizes databases, conduct research and analyze information to support investigations.
• Undertakes detailed questioning of victims, suspects, residents and/or employees to gather relevant facts and evidence.
• Prepare correspondence, briefing notes and extensive reports to internal stakeholders and senior management.

Direct and Manage the Investigations Unit

• Manage the fraud complaints database to ensure all complaints are systematically acted upon appropriately
• Review and approve all investigation reports prepared and completed by the Investigations Unit.
• Strong leadership providing training and guidance to the Investigations Unit, internal and external stakeholders and to Senior Management at an enterprise level.
• Monitor the progress of investigations and provide mentoring and training to members of the team.
• Assist in the development and implementation of new policies, protocols and internal templates, as required.

Ensure proper liaison is establish and maintained with law enforcement, regulatory agencies and other third parties in the investigative process.

• Maintain a strong source of networks within the Corporate Fraud Investigations industry and with law enforcement.
• Ensure that any information received has been properly supported, is confidential and complies with any rules of evidence for litigation purposes.
• Maintain through knowledge of legislation and procedures relevant to TCH, while adhering to MFIPPA and PIPEDA rules.
• Strong knowledge of the Human Right Code (HRC) and the Housing Services Act (HSA).
• Liaise with third parties to develop and enhance the sharing of information and documents.

Prepare and deliver new investigative processes, seminars and fraud presentation

• Proactively develop and implement new investigative processes with the support of Operations at an enterprise level.
• Prepare and deliver seminars to operating unit staff and other levels within the organization.
• Prepare and deliver seminars to resident on fraud.
• Excellent customer service skills and providing respectful customer service.

Provide advice and guidance to all TCHC staff on matters relating to investigations, reviews and fraud and waste prevention.

• Liaise with all levels of TCHC staff professionally and in a confident manner.
• Communicate with internal stakeholder’s weaknesses and processes that are identified to be broken. Provide recommendations on how to improve process and efficiency at an enterprise level.
• Constantly providing feedback and recommendations to improve process and company policies.

What You’ll Need

• College Diploma in relevant area (e.g. Law Enforcement, Criminology or a related field).
• Minimum 5 – 8 years experience in a leadership or managerial capacity guiding teams members on multi-level projects and assignments
• Thorough knowledge and experience in investigative procedures and methodologies involving fraud, corporate and criminal investigations, with adherence to privacy legislation and human rights.
• Well-developed analytical, problem solving, and research skills.
• Excellent verbal and written communication skills, and the ability to communicate sensitive issues. Strong ability to conduct different types of interviews.
• Experienced in managing large volume of investigations to produce quality, timely reports to internal stakeholders and upper management.
• Extensive knowledge and experience in investigative procedures and methodologies involving fraud, corporate and criminal investigations, with adherence to privacy legislation and human rights.
• Frequently perform medium to highly complex specialized or technical work at an authoritative level, providing guidance to others at TCHC, in one or more technical or professional areas.
• Detailed working knowledge of legislation that is applicable to Toronto Community Housing including the Human Rights Code and the Housing Services Act (formerly the Social Housing Reform Act)
• Certified Fraud Examiners (CFE) designation and formal interviewing training would be an asset.

What’s Next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and is experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [e-mail].

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [e-mail] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.