Program Manager, Elevators

Toronto Community Housing; Toronto; Hybrid; CAD 107,000 - 129,000; Full time

Benefits offered by this job

Vacation days

Pension plan

Health benefits

Employee assistance program

Parental leave top up

Tuition reimbursement

Fitness membership discount

Hybrid work

Job summary

Toronto Community Housing is seeking an experienced Elevators Facilities Manager to lead maintenance and construction programs across multiple properties. You will manage 24/7 service delivery, planned maintenance, and asset preservation in a dynamic, unionized environment.

The role requires strong leadership, budget planning, and contractor negotiation, with responsibility for ensuring safety, compliance, and customer-focused outcomes.

Qualifications

• 5-7 years of relevant experience in contract administration and maintenance programs.
• Experience leading multi-disciplinary teams in a unionized environment is preferred.
• Knowledge of OHSA, Ontario Building Code, and OSHA regulations.
• Strong communication and stakeholder management abilities.

Responsibilities

• Establish relationships with staff, vendors, and clients to ensure clear communication.
• Forecast resource requirements and plan a flexible in-house/market resource model.
• Lead contract management and service issue resolution to successful outcomes.
• Review invoices and monitor program budgets and compliance.
• Develop KPIs and performance metrics for service delivery.

Skills

Leadership experience

Contract administration

Budget planning

Communication skills

OHSA knowledge

Ontario regulations knowledge

Team leadership

Negotiation skills

Problem solving

Vendor management

Education

College diploma in related technical field or trades certification (Mechanical or Electrical)

Tools

Microsoft Word

Microsoft Project

Excel

Job description

Salary/Hourly Range: $107,358.63 - $128,830.36

Work Details (Days/Hours): Monday – Friday 36.25 hours per week

Division and Department: Facilities Management - Elevators

Existing/New Job: Existing

Vacancy Status: Existing

What We Offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Are you passionate about Elevators and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? Do you want to use your experiences to influence construction programs in a multi discipline environment? If this sounds like your ideal career, then Toronto Community Housing is the place for you! We are searching for a collaborative and strategic team player who enjoys working in a dynamic and energetic environment. In this role, you will get to work with internal and external partners to manage the effective delivery of 24/7/365 demand services requests, planned maintenance, and preventative maintenance and construction programs in a multi discipline environment in relationship to the Building Compliance Program.

What You’ll Do

• Establish relationships and partnerships with staff, service providers, stakeholders and clients to ensure effective communication
• Forecast resource requirements and recommends a flexible model including in house and market resources to manage the cyclical needs of TCH
• Lead and resolve complex contract management and service issues to successful outcomes
• Review and approve invoices on a regular basis
• Liaise closely with the Vendor Management Team to recommend performance metrics and implement within the assigned programs
• Recommend to Manager to plan and manage the program budgets including the recommendations for planning of asset extension/preservation using various analysis and forecasting tools
• Work closely with the Facilities Team (Planning/Engineering) to develop and recommend corporate standards through market research and industry standards
• Develop and recommend tender/scope strategies and specifications to meet TCH standards and needs
• Lead complex maintenance and construction tenders through sound estimating, quoting and bidding practices, including calls for Tenders, RFQ’s & RFP’s and prequalification tenders
• Manage service partners by developing service-level, operating-level and partnership agreements
• Recommend, develop and implement the Key Performance Indicators as required to effectively monitor and improve operational delivery.
• Assist Manager to develop a mentorship program in the designated discipline incorporating TCH’s succession plan. Identify the individual(s) for training and development in future leadership roles
• Recommend, develop and implement training programs and performance management plans
• Lead, manage and mentor a diverse group of unit supervisors, support and service staff
• Contribute to the corporate development of metrics and measurement tools for performance
• Provide technical support and information to TCH, external clients, sales account managers, client care centre, consulting firms, engineers and other business units
• Collaboratively plan and execute maintenance and construction services for our residents
• Manage the internal audit program of all elevator components for all properties
• Planning, coordination, implementation, inspection of planned, preventative & emergency maintenance & construction programs
• Assess operating systems, provide recommendations to replace, extend life cycle, reduce/mitigate potential damages or reduction in life cycle of building elevator components
• Prepare/evaluate/execute service proposals (eg. RFP, quote, contract review etc.) for construction, preventative, and demand service requests for clients on an on-call 24/7 basis
• Prepare, review, confirm, recommend on assigned projects; scope of work, contract reviews (including service level agreements).
• Establish client communication protocols, financial reporting, progress updates, and scheduling of work activities to meet/exceed contract obligations.
• Mitigate risks to client’s assets through establishment of proven service standards. Assist their direct reports and clients in providing business operations performance reports
• Participate in JHSC meetings and/or committees as required
• Supervise, mentor, train and direct unionized service and administrative staff
• Coordinate all aspects of service delivery and staff deployment
• Manage staff’s attendance: i.e. vacation requests, payroll input and monitor staffing capacity re: shifts, on call, call-out schedules
• Coordinate with Human Resources and respective Unions to deal with grievances, conflict resolution
• Health and Safety compliance, workplace accident and injury investigations & reporting
• Supervision of multi-disciplined vendors’ pool, including performance evaluations, site inspection, service procurement and delivery strategies from concept to completion
• Preparation/review/development of resources
• Responsible for the project communication to all parties
• Prepare/Review/Conduct progress meetings/minutes and presentations to stakeholders
• Prepare and/or review project budgets including projections, tracking, adjusting and reporting costs anomalies, and reconciling costs quarter/year end
• Provide and recommend approaches on program /project budgets to Manager or designate
• Other duties as assigned

What You’ll Need

• Minimum of 5-7 years of job-related experience including extensive technical and legislative knowledge and experience in contract administration, tender preparation, and development and monitoring of budget plans
• College diploma in related technical field or trades certification (Mechanical or Electrical) or equivalent work experience in elevator maintenance
• 3 - 5 years of experience in a leadership role in a unionized environment.
• Holder of TSSA – EDM A, F, or C (Elevating devices mechanic category A, F, C) certificate
• Ability to work on small to large scale projects and multiple projects within a program based environment
• Possess strong negotiating skills and the ability to analyze and evaluate complex problems provide solutions and recommend alternatives
• Possess advanced skills in computer applications such use of Microsoft Word, Project and Excel
• Excellent customer service skills and experience in providing respectful service
• Experience working in a highly regulated public environment
• High level of integrity, confidentially, and accountability
• Excellent communication skills (verbal and written), with demonstrated professional and confident style as it relates to internal and external interactions
• Flexible and adaptable in dealing appropriately across a wide variety of social situations and in consideration of varied cultural and societal diverse peoples
• Exceptional capacity to collaborate and overcome conflict
• Diplomatic in dealing with all levels of the organization consistently transparent in providing facts and information for accurate decision-making
• A results-oriented focus is essential, as is the ability to work in a fast-paced changing environment and effectively manage several projects simultaneously
• Working knowledge of projects and processes (Business Case, Request For Proposal, Request for Vendor Qualification, Request for Quote, etc
• Ability to participate in senior management decision making, problem solving and department policy reviews
• Ability to administer departmental policies and procedures, including all staffing responsibilities, i.e., hiring, promotions, mileage reviews, training, evaluations, examinations, discipline, grievances, etc
• Ability to perform team development, mentoring and coaching
• Sound knowledge and ability in identifying threats, hazards and assessing related fire risk related to real property in the property management business industry, as well as the identification of reasonable policies, procedures, systems or hardware to mitigate the identified risk
• Sound knowledge of all relevant construction, industrial codes and maintenance codes including Occupational Health and Safety Act (OHSA), Ontario Building Code, Gas Code, Ontario Fire Code, Jurisdictional code requirements, local By-Laws etc
• Sound knowledge of Ontario Social Housing Act (OSHA), Residential Tenancy Act (RTA) and the Accessibility for Ontarians with Disabilities Act (AODA)
• Ability to act in Emergency Response Plan roles as required
• Must possess a valid G driver’s license and access to a vehicle
• Ability to work after hours