Employee & Labour Relations Consultant

Toronto Community Housing; Toronto; Hybrid; CAD 93,000 - 102,000; Full time

Benefits offered by this job

Minimum 3 weeks vacation

4 personal days

OMERS pension with employer matching

Health and dental benefits

Employee & family assistance

Maternity and parental leave top up

Tuition reimbursement

Fitness membership discount

Job summary

Toronto Community Housing is seeking an Employee and Labour Relations Consultant to advise managers, interpret collective agreements, and support recruitment within a large, unionized portfolio. The role emphasizes compliance with Employment Standards Act and Labour Relations Act while promoting positive labour relations.

You will mentor staff, coordinate grievance processes, and lead workforce planning initiatives in a hybrid work environment that blends home and on-site collaboration.

Qualifications

• Post-secondary education in Human Resources, labour relations, public administration or other relevant field.
• 5+ years of progressive HR and labour relations experience in a unionized setting.
• Proven knowledge of HR practices, collective agreements and employment legislation.

Responsibilities

• Provides coaching and strategic advice to managers in HR and labour relations.
• Supports re-organization processes and workforce planning.
• Assists in recruitment activities for assigned client portfolios and ensures compliance with collective agreements.
• Interprets and administers multiple collective agreements and supports grievance processes.
• Leads workshops and develops policies, guidelines and procedures.

Skills

HR knowledge

Labour relations

Communication skills

MS Word/Excel

Advising managers

Education

Post-secondary education in HR, labour relations or related field

Tools

Microsoft Word/Excel

Job description

About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type

Full-time Permanent

Salary/Hourly Range

$93,035.14 - $102,338.65

Work Details (Days/Hours)

Monday – Friday, 36.25 hours per week

Hybrid Eligible

Yes

Affiliation

Non-Union: Management/Exempt

Division and Department

People and Culture

Number Of Vacancies

1

Existing/New Job

Existing

Grade

06

Vacancy Status

Existing Vacancy

Candidate List Or Eligibility List

Candidate List

Recruitment Contact

Victor Nobrega, Talent Acquisition Specialist

What We Offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;

Hybrid Job

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

The Employee and Labour Relations Consultant provides a range of coaching, strategic advice and administrative support functions and participates in the provision of a wide range of services in the areas of labour and employee relations, interpretation of various collective agreements, employment and labour legislation, Toronto Community Housing policies and procedures to an assigned client portfolio(s).

What You’ll Do

Provides advice/assistance/guidance to managers in an assigned client portfolio(s):

• Provides a range of coaching, consulting and strategic advice to clients in the areas of human rights, labour and employee relations, interpretation of collective agreements, employment and labour legislation, policies and procedures
• Provides advice/assistance/guidance to managers and consultants in all phases of re-organization
• Works closely with people and culture personnel to communicate pertinent information and documents
• Responsible for the timely and effective delivery of people and culture services including but not limited to consultation and advice in all disciplinary and non-disciplinary matters, investigations, complaints, collective agreement interpretation and workplace accommodations, etc. to clients to ensure business objectives are met
• Provides guidance to people leaders and assist with formal accommodation plans for workplace accommodations
• Assists in developing, organizing and leading various labour relations, collective agreement interpretation, and workforce planning workshops, guidelines, policies and procedures

Works closely with the various bargaining unions to sustain positive employee and labour relations:

• Provides assistance in the grievance process including but not limited to grievance tracking, scheduling, investigating, attend and lead Step 2 and 3 grievance hearings, preparation of written responses and settlement agreements
• Responsible for gathering documentation in preparation for and or attending mediations and arbitration hearings
• Participates as a team member on negotiation teams when negotiating collective agreements with unions
• Interprets and administers multiple collective agreements, assists in the preparation and representation for grievance hearings and conflict resolution and the promotion of a positive labour relations environment
• Participates in labour management meetings and other meetings with union representative on a variety of labour relations matters

Provides work direction and leadership within the labour relations unit

• Mentors, coaches and provides work direction to Employee and Labour Relations Associates and HR Assistants and provides leadership and guidance to resolve complex People and Culture issues and ensures quality in service delivery.

Assists with recruitment related activities for an assigned client portfolio:

• Assists with recruitment activities for an assigned client portfolio including but not limited to ensuring seniority calculations are performed in accordance with the collective agreement, participating and providing input at various stages in the recruitment process to ensure compliance with the collective agreement.
• Develops employment equity hiring strategies for client groups.
• Participates, implements and supports key initiatives as outlined in the labour relations strategy for heavily unionized portfolios

What You’ll Need

• Post‑secondary education in Human Resources, labour relations, public administration or other relevant field
• 5 (five) years of progressive experience in Human Resources and Labour Relations in a unionized setting, preferably in the broader public sector or social service sector
• Demonstrated knowledge of human resource and labour relations practices, contractual obligations, collective agreements and labour and employment legislation, i.e.Employment Standards Act, Labour Relations Act, Human Rights Code, etc.
• Proficient in the use of Microsoft Word/Excel
• Experience in a unionized setting is required; preferably in the broader public sector or social service sector.
• Experience providing advice, assistance, and guidance to managers and consultants in all phases of re‑organization.
• Knowledge of human resource practices, contractual obligations, collective agreements and employment legislation, i.e. Employment Standards Act, Labour Relations Act, Human Rights Code, etc.
• Experience developing and preparing correspondence and reports.
• Experience using a variety of software products including Microsoft Word and Excel.
• Strong customer service, interpersonal, negotiation and communication skills.
• Well‑developed analytical, problem solving and organizational skills.
• Ability to work under pressure, multi‑task and meet deadlines.
• Demonstrated ability to work independently, take initiative and follow through on work assignments.
• Ability to work in a respectful manner with a diverse community of clients, co‑workers and external consultants.
• Ability to work effectively within a team environment with strong relationship building skills to maintain productive working relationships with managers, employees, union officials and the general public.

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well‑maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [e-mail].

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier‑free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [e-mail] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre‑screening questions to assist in the screening process.