Manager, Insurance Claims Operations & Marketing

InsuranceWorks.ca; Milton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for Insurance Claims Operations & Marketing. In this pivotal role, you will lead strategic initiatives to optimize claims processes and drive innovative marketing strategies that enhance brand presence. Your expertise in operational excellence and team leadership will be crucial in fostering a culture of accountability and continuous improvement. This role offers the opportunity to make a significant impact on the organization while enjoying a supportive work environment that values professional growth and development. If you're ready to shape the future of insurance claims operations, this is the perfect opportunity for you.

Benefits

Health Insurance

Paid Time Off

Professional Development Opportunities

Discretionary Performance-Based Bonuses

Stock Option Plan

Qualifications

• 5+ years of leadership experience in insurance claims operations required.
• Proven ability to build and manage high-performance teams.

Responsibilities

• Oversee insurance claims operations and enhance organizational efficiency.
• Develop and implement strategies for marketing and brand identity.

Skills

Leadership in Insurance Claims Operations

Process Optimization

Project Management

Communication Skills

Analytical Skills

Team Development

Stakeholder Coordination

Adaptability

Education

University Degree

Job description

EMPLOYMENT TERMS: Permanent, full-time position: 40+ hours per week. In-office requirement: 3-5 days per week at our Oakville, Ontario office. Standard hours: Monday to Friday, 9:00 AM – 6:00 PM EST. Time commitment and additional availability: Flexibility for occasional weekend or holiday support during peak operational periods.

WAGES: Hourly rate: $56.41-$61.41 CAD. Eligible for discretionary performance-based bonuses (tied to individual and team achievements). Eligible for stock option plan (equity participation in CrashBay’s growth).

BENEFITS: Eligible for company benefits, including health insurance, paid time off, and professional development opportunities.

ROLE OVERVIEW: Manager, Insurance Claims Operations & Marketing (NOC 10020)

CrashBay is seeking an accomplished and dynamic Manager, Insurance Claims Operations & Marketing to lead the strategic alignment and execution of our insurance claims operations and marketing functions. This pivotal leadership role is designed for a seasoned professional with a demonstrated history of driving operational excellence in real-world insurance claims environments, claims processing, tracking, payments, and operational workflows to enhance organizational performance and customer satisfaction, and delivering measurable marketing success.

You will oversee a multifaceted team, steering daily insurance claims processes, enhancing organizational efficiency, and spearheading innovative marketing strategies that elevate CrashBay’s brand and market presence. This role demands a results-driven professional who excels in process optimization, stakeholder coordination, and compliance with industry standards.

JOB DUTIES:

Key Responsibilities – Insurance Claims Operations Leadership:

• Directing, organizing, and optimizing end-to-end claims operations, including new carrier bookings, existing claims inquiries, and resolution workflows;
• Tracking insurance claims throughout the process to ensure timely resolution and proactive issue identification;
• Developing, evaluating, refining and implementing Standard Operating Procedures (SOPs), workflows, and communication templates that enhance accuracy, efficiency, and client satisfaction, based on real-life claims expertise;
• Managing processing updates and follow-ups to ensure seamless insurance claims progression;
• Overseeing staff capacity planning, proactively aligning team resources with fluctuating claims volumes while maintaining service excellence under pressure;
• Leading and planning daily operations with a hands-on approach, providing mentorship and guidance to claims professionals to achieve ambitious performance targets;
• Driving operational improvements by identifying inefficiencies, implementing data-driven solutions, and fostering a culture of continuous enhancement in claims management process;
• Managing, organizing, and developing a robust insurance-marketing plan, integrating campaigns, promotions, and branding efforts with organizational priorities and market trends;
• Developing, evaluating, and executing sophisticated strategies that amplify CrashBay’s brand identity, drive customer engagement, and support business growth objectives;
• Overseeing multi-channel insurance-marketing efforts, including social media management, email campaign execution, website optimization, and event coordination, ensuring cohesive messaging and measurable outcomes;
• Collaborating with cross-functional teams to craft compelling content—narratives, visuals, and digital assets—that resonate with target audiences and reinforce brand equity;
• Leading and championing innovative branding initiatives and exploring insurance industry and community-focused efforts (e.g., charity partnerships) to enhance CrashBay’s reputation and social impact.

Key Responsibilities - Team Leadership & Cross-Functional Collaboration:

• Leading, developing, and building high-performance teams within insurance claims operations;
• Collaborating with internal teams to align insurance claims operations with business objectives and improve overall efficiency;
• Mentoring and developing staff, setting clear goals, providing constructive feedback, and fostering professional growth to ensure long-term success;
• Fostering a culture of accountability, collaboration, and continuous improvement within the claims department.

WORK EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIRED:

• Must have a minimum of 5+ years of leadership/managerial experience in insurance claims operations, specifically in auto claims for auto body shops or car owners.
• Proven track record as a people leader, having successfully built and managed high-performance teams, is required.
• Must possess deep expertise in insurance claims operations, including staff capacity planning, process optimization, and compliance with operational frameworks.
• Strong insurance analytical skills, with the ability to track claims, forecast trends, and translate insights into operational improvements, is essential.
• Exceptional communication and interpersonal skills, adept at influencing stakeholders, presenting complex ideas, and fostering team cohesion, is required.
• Must have project management proficiency, with a history of delivering initiatives on time and within budget in claims management contexts.
• Adaptability and resilience, thriving in a fast-paced environment with shifting priorities and tight deadlines, is essential.
• Fluent English is required; fluency in a second language is an asset.

EDUCATION AND TRAINING REQUIRED:

• Must have a university degree, combined with a solid high-performance record.

HOW TO APPLY:

Ready to lead with impact and shape the future of CrashBay's insurance claims operations? Submit your resume, a cover letter detailing your experience in auto insurance claims management leadership, and examples of high-performance teams you’ve built. We’re excited to meet a leader who can turn vision into action.